Canadian Heating And Air Conditioning Inc

Heating & Air Conditioning
Burlington ON L7R 4J4
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Heating & Air Conditioning
Canadian Heating And Air Conditioning Inc
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84%

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Reviews by rating (past 12 months)

Reviews for Canadian Heating And Air Conditioning Inc

Average customer rating:
9.6 10 (160 reviews)

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Private User
Private User
0 reviews Burlington, ON
10/10

New Furnace

I had a phenomenal experience Canadian Heating but René in particular was awesome. He was very knowledgeable about the Napoleon furnace and furnace installs in general. He didn't rush or pressure me during the quotation consult and spent the time to go over all of the options and answer my questions/concerns.

In terms of the installation, the crew was very efficient and got the job done within a day. It was made more impressive because they quickly diagnosed a leaking gas line feeding the hot water heater (which the other techs missed) and fixed that at no additional cost. In addition, they noticed that the white exhaust pipe feeding my old furnace was not up to code and replaced the run at no extra charge.

Overall it was an superb experience at a competitive price and I highly recommend them for your furnace needs.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking the time and leaving such a great review. I will be sure to pass it on to Rene.

Devin
Devin
2 reviews Hamilton, ON
0/10

HVAC and Tankless Water Heater plus ductwork

Sales process and installation was straightforward. Was well informed of the units being installed and their capabilities, very thorough explanation of appliances. Some difficulty regarding integration of my existing thermostat and it’s related warranty coverage that was ultimately sorted out, albeit not without difficulty.

Update: A charge appeared on my credit card for the thermostat that I was assured I would not be charged for, so I’ve updated the score appropriately for the dishonesty and frustration this experience has resulted in.

Review has 1 previous version
Approximate cost of services:
$15,000.00
0 of 1 people found this review helpful.
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Company Response

Hello Devin
Thank you for taking the time to give us a review.
It is unfortunate that there was a miscommunication regarding the installation of a new WiFi thermostat as your old thermostat had problems.
Originally we did bill you for it as it was not part of the original install.
However, as you know we did issue you a credit of $326.57 and put it as a misunderstanding between our team members and yourself.
It would be appreciated if your review stating we were dishonest to be adjusted as it was a miscommunication, not outright dishonesty.
Thank you for your consideration.

Private User
Private User
0 reviews Burlington, ON
10/10

New furnace & A/C

We researched multiple companies and Rene’s professionalism and detailed explanation of everything sold us without any doubt.
The installation team were also professional, courteous and easy to work with.
Great experience!

Approximate cost of services:
$8,500.00
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Company Response

Thank you for taking the time and leaving such a great review. I will be sure to pass it on to Rene.

Private User
Private User
1 review Hamilton, ON
10/10

Furnace

Furnace installed swiftly and was needed as my other furnace had broken down. Polite crew attended and left no mess.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for taking the time and leaving such a great review.

Chris in Toronto
Chris in Toronto
1 review Toronto, ON
10/10

New Furnace Installation

An existing furnace had been giving me problems for the last several years. I’d contacted Canadian Heating and Air to replace an AC u it last year and was happy with their service.

Rene was very helpful and the technicians were very professional. The installation was very fast

Approximate cost of services:
$6,000.00
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Company Response

Thank you for taking the time and leaving such a great review. I will be sure to pass it on to Rene.

Private User
Private User
2 reviews Hamilton, ON
10/10

Furnace and Central Air Installation

My husband and I worked with Rene Vanderlaan to find a furnace and AC unit that were the best fit for our needs. He answered all of our questions and was very knowledgable. The installation team were skilled and professional. Our new furnace and AC unit work very well and are quieter then our previous ones. We would highly recommend Canadian Heating and Air Conidtioning based on our experience.

Approximate cost of services:
$9,255.00
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Company Response

Thank you for the great review. Napoleon is for sure the quietest AC on the market. Have a great summer. Thank you

Private User
Private User
1 review Hamilton, ON
10/10

Installation of air-conditioning unit and ductwork

Renee went above and beyond. Very professional and reasonable. Would recommend his services to anyone and I will be sure to use him again for my future projects.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your great review. I will be sure to pass this on to Rene.

TA Khozy
TA Khozy
1 review Burlington, ON
10/10

Honest and Hard Working

We recently moved and replaced the furnace, AC, and hot water tank with this company. We had the pleasure of meeting Rene, who helped us choose which upgrades were the best fit for our new home. He was very honest, genuine, and thorough about everything.

When installation came around, we ran into a few challenges with running the new exhaust system due to the design of our furnace room. However, our techs Evan and Anthony figured out the best way to get the job done. They also helped to create two new heat runs in our basement, and moved the hot water tank to maximize use of space.

After the job was done, Hans followed up with us, which was highly appreciated. I had renovations start in my home soon after, and even then, Rene reached out to me to come take a look at the equipment to ensure everything was in working order, and to address any concerns or questions we may have.

Overall, the experience was great and we are very pleased with the work.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for taking the time and leaving such a great review. I will be sure to pass it on to the personnel involved in your job.
Thanks again and have a great summer.

Private User
Private User
Private User reviews Saint George, ON
10/10

Napoleon furnace and air conditioner

We received our new Napoleon furnace and air conditioner last week. The home comfort advisor, Rene, did an excellent job of explaining to us the workings of both products. The two employee's who installed our new units were competent and efficient.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for taking the time to leave us a great review. The guys do try hard to always do a good job. I will forward your review to all involved in your job. Thanks again.

Private User
Private User
Private User reviews Burlington, ON
0/10

Napoleon Furnace and air conditioner

Bought the furnace/air conditioner 3 years ago. Sales person Renee was great. However since then I’ve had multiple repairs done. First one the guy charged $500 extra for dye put into the air conditioner and 5 minutes later he found a loose screw that caused the leak. Then a second visit for a repeat problem, he sold me a thermostat and mine was not old. Then New Year’s Eve, furnace stopped working, I cancelled having family over, was given a 2 hour window, 5.5 hours later I was told on duty guy didn’t know he was on duty. So they would come the next day. I waited from 4:20 pm to 10 pm before I even got a phone call. The next day I was told, between 9-11. They showed up at 11:15. Fixed the furnace in under a half hour and gave me a meager I’m sorry and a free filter. This is extremely poor customer service and I do not recommend them to anyone especially for a product that was not cheap and barely 3 years old.

Approximate cost of services:
$8,000.00
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Company Response

Were sorry to hear that you had a breakdown and you had to cancel your family gather during this lockdown. It is unfortunate that your repair call was sent out to a technician who was not actually on call. That internal problem has been rectified. I'm glad to see that you did receive your repair within 12 hours of your original call on New Year's Eve. Again we apologize for not exceeding your expectations as we always strive to do. All the best to you. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Heating And Air Conditioning Inc

As a locally owned and operated heating and cooling company in Burlington, at Canadian Heating & Air Conditioning customer service is our first priority. Whether you need your furnace replaced or air conditioning repaired, our knowledgeable team is able to meet your needs. We specialize in furnace repair and air ...
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