Canadian Heating And Air Conditioning Inc

Heating & Air Conditioning
Burlington ON L7R 4J4
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HomeStars  >  Heating & Air Conditioning in B Urlington  >  Canadian Heating And Air Conditioning Inc  >  HVAC and Tankless Water Heater plus ductwork
Devin
Devin
2 reviews Hamilton, ON
0/10

HVAC and Tankless Water Heater plus ductwork

Sales process and installation was straightforward. Was well informed of the units being installed and their capabilities, very thorough explanation of appliances. Some difficulty regarding integration of my existing thermostat and it’s related warranty coverage that was ultimately sorted out, albeit not without difficulty.

Update: A charge appeared on my credit card for the thermostat that I was assured I would not be charged for, so I’ve updated the score appropriately for the dishonesty and frustration this experience has resulted in.

Approximate cost of services:
$15,000.00
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Company Response

Hello Devin
Thank you for taking the time to give us a review.
It is unfortunate that there was a miscommunication regarding the installation of a new WiFi thermostat as your old thermostat had problems.
Originally we did bill you for it as it was not part of the original install.
However, as you know we did issue you a credit of $326.57 and put it as a misunderstanding between our team members and yourself.
It would be appreciated if your review stating we were dishonest to be adjusted as it was a miscommunication, not outright dishonesty.
Thank you for your consideration.

Previous versions of this review:

Devin
Devin
2 reviews Hamilton, ON
10/10

HVAC and Tankless Water Heater plus ductwork

Rene and the team from Canadian Heating and Air Conditioning were knowledgeable and walked us through every step of the sales and installation process, making sure we knew exactly what work would be done and why it was necessary. The new system is whisper quiet and I look forward to seeing our utility bills reflect our new energy efficient appliances.

Approximate cost of services:
$15,000.00