Foley Restoration DKI

Foleys sent an estimator to our home who did an initial paparazzi estimate. Camera clicking and flashing at all the damage caused to our home. A few days later, an estimate was provided and they were on the job without further ado. Simon, the estimator, pointed out a lot of things that needed to be done that we did not realize (holes made along the circumference of walls for drying (hidden by baseboards and usually overlooked when plastering). No detail was missed. They sent in a crew to properly protect our chattels and moved everything into a metal container they placed on our driveway. Their contractors were hard working and enjoyable to have around. They worked hard to have our home ready for us in time for Christmas (our house flooded on October 13th, 2015). There was a lot of work to be done. Ceilings had to be replaced in addition to walls and all flooring on two floors plus a small section in the basement. It was down to the wire...December 23rd, that we had our home back with freshly painted walls, new floors installed and furniture reset. The team they sent in to clean and reset were very hard working. The women rearranged my dining and sitting rooms and I actually liked it so much that I kept it that way.
Although our kitchen cabinets were not as yet installed, we were able to celebrate Christmas in our newly restored home. We were happy to have our home back but sad to see the guys go. Our pets even missed them :).

Foleys has a great team and we were very pleased with their workmanship and with how hard they worked to have our home ready in time for the holidays. Would we recommend them? Absolutely! In fact, we just had another flood (!) recently and yep. Foleys is on the job. More about that one in another review.

The emergency crew was quite helpful, they came in right away on a Sunday and set up the dehumidifiers and mats both upstairs and down. That was the end of their good service. The estimate was low based on the damage we could see. When we raised this issue, they refused to revise the estimate stating that if we went with them for the restoration, they would take care of getting the extra damage covered for us. This raised the risk for us to go with our own contractor as we would have to go back to the insurance company and try to get the additional damage covered.

Kyle was the project coordinator that was assigned to us and he was completely useless. Kyle didn't bother showing up on site for 6 weeks after the restoration began, and after several complaints to his manager about the poor communication from Kyle, he was replaced. We were forced to do the coordination with all the subcontractors ourselves which makes you wonder why we hired Foley in the first place. From what we can tell, no licensed trades people were used: the electrical was done by the same guy who hung the drywall, the plumbing by the contractors brother.

They left the job incomplete, refuse to fix the outstanding defects, damaged a light fixture, the front and garage doors and have not fixed them. They refuse to pay us back for tile that we purchased until we sign off on the job as complete when it isn't.

It has been a horrible experience, going with Foley was the biggest mistake we have ever made!