Basement waterproofing and sump pump
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you very much for your feedback Lee. We are always taking responsibility for our mistakes.
Basement waterproofing and sump pump
Thank you very much for your feedback Lee. We are always taking responsibility for our mistakes.
It was pleasure to work for you Humo. So nice to hear that the problem is gone!
Best regards,
Lana from Averax Group
Thank you so much for your review Marcello. We are very happy that you like our work.
Wish you all the best.
Lana
We are always trying to help as fast as possible and we keep our words. Thank you for your feedback.
Best regards,
Alex
It is very important for us to know that our work is valued by our customers. Thank you very much for leaving us a feedback!
Best regards,
Averax Group team!
Tightening a shower glass hinge
Thank you very much for your feedback Richard. I am sorry to hear that you have problems with your door again.
It seems that you are very angry on me now. I will try to explain my side of the story below. I hope you will understand and things will calm down.
1) MAKING 100$ FOR A 5 MINUTE JOB - We need to charge 100$ for the service call. We are not able to foresee how long it will take us to fix the problem. Sometimes it takes 2 minutes, sometimes 4 hours. Also, it is very hard to adjust the glass door without breaking it. The new one costs about 150$. I think 100$ is a reasonable price.
2) HINGES COME LOOSE AGAIN - As I checked my notes it turned out that the hinges were fine for one month, from the day I fixed them, to the day you have contacted me again. We are also unable to give any warranties on fixing someone else job. From my expertise the hinges were in good condition when I was adjusting them. It was also shown by the fact that they were holding the door after I left for a full month.
3) UNWILLING TO HELP - Customer service and quality of the work, were the most important things for me from the time I opened the business. Right now I am operating few businesses and I still value this things the most! I told you to find someone else, because it was better decision than to live few weeks without the shower. I felt very bad because I couldn't help you and that is why I offered you 50% back.
Richard thank you again for your review. This will be a good lesson for me and I am very happy that I gained this experience. Please excuse me for the inconvenience. I wish you all the best and I am sure you already fixed this small issue of your life. If no, please feel free to contact me, right now I am able to help you and will be more than happy to do so!
Thank you so much for the kind words Nicholas.
Your review is very important for us. we are very happy that you like our work.
Averax Group
https://averaxgroup.ca/
647-864.2394
Thank you very much for your review. We were happy to help you with your problem as fast as we can. You can always call us if you need more help!
Averax Group
https://averaxgroup.ca/
647-864.2394
It was pleasure to work with you. We wish you all the best.
Averax Group
https://averaxgroup.ca/
647-864.2394
Install new glass shower and door
Thank you very much for your feedback. It is very important for us to get our customers satisfied with our work.
Averax Group
https://averaxgroup.ca/
647-864.2394