Repair Care

Appliance Repair
Toronto ON M6K 2X8
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Jocelyn in Fort Saskatchewan
Jocelyn in Fort Saskatchewan
1 review Edmonton, AB
0/10

poor customer service

We had no cold water in our washing machine and a technician came out, checked it and said we need a new valve. When the tech came back for the 2nd service, he installed the valve and there was still no cold water. He told us to get a plumber. After we paid $450 we changed the washer hose on our own and fixed the problem. We did not need a plumber or a new valve. The tech was not very knowledgeable

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

Dear Jocelyn I am terribly sorry for the inconvenience. If everything you wrote here is completely accurate please call our office and I will personally give you a full refund. Please ask for Cody

Previous versions of this review:

Jocelyn in Fort Saskatchewan
Jocelyn in Fort Saskatchewan
1 review Edmonton, AB
1/10

Washing machine serivce - job 15905

We had no cold water in our washing machine and a technician came out, checked it and said we need a new valve. When the tech came back for the 2nd service, he installed the valve and there was still no cold water. He told us to get a plumber. Installing the valve cost us $250.00 on top of the other $250.00 we paid last week. We spend an extra $250.00 for no reason and didn't even need the valve!

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?