A&G Air Plus Heating And Cooling

Heating & Air Conditioning
Kitchener ON N2G 1C5
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HomeStars
Heating & Air Conditioning
A&G Air Plus Heating And Cooling
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66%

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Reviews by rating (past 12 months)

Reviews for A&G Air Plus Heating And Cooling

Average customer rating:
9.1 10 (42 reviews)

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Kate in Waterloo
Kate in Waterloo
0 reviews Waterloo, ON
10/10

Air conditioner

This was an amazing experience. From the very beginning when the technician inspected my old AC to the team that replaced it, they have been kind, considerate and friendly. They also did a fantastic job! Great people, great service. Thank you guys!

Approximate cost of services:
$120.00
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Company Response

Thank you Kate! We appreciate your feedback and taking the time to share your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Please let us know if we can be of any help in the future. Thank you for choosing A&G AirPlus Heating and Cooling, we value your business.

Sandra in Newmarket
Sandra in Newmarket
1 review Cambridge, ON
10/10

Pool Heaher Repair

I called this company for a pool heater service call. Their Technician came out to my house quickly and fixed my pool heater in short order. He was exactly what you would hope for in a service technician; polite, very professional, cheerful and tidy. The charges were fair. I would totally recommend these guys and i will continue to use their services going forward.

Approximate cost of services:
$390.00
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Company Response

Thanks Sandra! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future. Thank you for choosing A&G AirPlus Heating and Cooling, we value your business.

Allen in Columbus
Allen in Columbus
1 review Saint Quentin, NB
10/10

Furnace, A/c,water heater

These guys are fantastic!! If you are looking to service or replace anything water heater or HVAC, A&G should be your guys. The office staff and the technicians are incredibly knowledgeable and honest and you can tell they are different, they appreciate your business and are looking for long term customers!

Approximate cost of services:
$200.00
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Company Response

Thanks Allen! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future

TC in Kitchener
TC in Kitchener
1 review Kitchener, ON
0/10

Water Heater

Worst company I’ve dealt with in over a decade if not ever. Specifically called them to fix water heater because they are a do everything company and not just specifically about water heaters and was then told by technician that my problem was something he didn’t handle. Still charged $99 for a 10 minute visit and had to call another company. The worst part was when I phoned the company later to ask why these limitations weren’t explained to me at the time I booked the appt, the lady started speaking over me, ended up screaming at me and then hung up on me. It was the same lady I booked the appt with. I never raised my voice or spoke rudely, I was just inquiring. Customer service isn’t their thing.

Approximate cost of services:
$100.00
2 of 2 people found this review helpful.
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Company Response

Hi Tc, We are not sure which service call you are referring, We do not have water heater service in your area and we do not have you as a customer in our database. Sorry for the bad experience that you had! Please feel free to call us at 519-885-8760, we would be more than happy to be of assistance!

Julia in Hamilton
Julia in Hamilton
1 review Waterloo, ON
10/10

Furnace Service

The technician arrived on time this morning after a courtesy call advising me that he was on his way. He was polite and pleasant. What impressed me the most is that he was very knowledgeable and took the time to educate me as to how to maintain my furnace and humidifier in between service calls. I was so impressed with the quality of service and the caring of this wonderful representative of A&G. It seems so rare to see this level of commitment. What a wonderful experience, made my day!

Approximate cost of services:
$185.00
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Company Response

Thanks Julia! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future.

Aram in Toronto
Aram in Toronto
1 review Waterloo, ON
10/10

Furnace Repair

We have a maintenance program with A&G. They have been very good at responding quickly to our furnace issue we had and they are very through in the work they perform. We are very happy with this company.Highly recommanded.

Approximate cost of services:
$160.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Aram! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future.

Adam in Moncton
Adam in Moncton
1 review Waterloo, ON
10/10

Furnace Repair

My furnace not maintaining temperature. I called A&G around 7:00 PM., and by 8:30 my furnace was up and running. The technician was very friendly and knowledgeable. He soon had the furnace all sorted out, and took the time to explain everything. He also made several recommendations that I will implement. I am Extremely happy with the service. I would recommend A&G to anyone.

Approximate cost of services:
$410.00
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Company Response

Thanks Adam! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future.

Sue in Hamilton
Sue in Hamilton
1 review Hamilton, ON
10/10

New high efficiency Furnace and AC

Absolutely phenomenal service and experience! These guys are honest, knowledgeable and helpful. You get the best price & quality workmanship. Give them only one chance and they will earn your future business. I called A&G looking for a quote for a new high efficiency furnace and AC. They came in and provided a great quote and I trusted them completely to come and replace my existing units. The job was done quickly and very clean, not just the install but the way it looks, gas line, electrical & drains. Not many honest company's left, as a business owner in service, I recommend A&G to everyone.

Approximate cost of services:
$4,950.00
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Company Response

Thanks Sue! We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future.

charly in Hamilton
charly in Hamilton
1 review Guelph, ON
10/10

Furnace tune-up and maintenance

Over the years I have always been impressed by the operatives and this last visit was no exception. Equally the maintenance of my air conditioner is of the same quality
Making an appointment was very easy and I got the day and time I wanted. The serviceman was polite, friendly, cooperative and completed the job efficiently.
Very pleased with the service call, I Would definitely recommend this company.

Approximate cost of services:
$89.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We appreciate your feedback and taking the time to share your experience. Please let us know if we can be of any help in the future.

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