I would give zero star for the seasonal department.
Poor customer service, possessed the house in Dec 2015 and till now landscaping still not done in Jul 2017.
Poor planning, they put top soil in Aug 2016 but failed to put grass on, I mean what the heck???
No response to phone calls or emails. Started calling and emailing them in Jun 2017. Numerous calls made yet none answered. Response to emails are super delayed and did not get the issues solved either.
Now thanks to the top soil they put in last year we have to deal with all the weed and the warning from city of Edmonton.
We paid the money of landscaping for peace of mind, not for trimming the weeds ourselves while get bitten by mosquitoes!!!
Stay away from pacesetter homes!!!
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Yang,
I'd like to apologize for the poor communication you've experienced in regards to your seasonal items. I am happy to let you know that we've redesigned the structure of our Seasonal department and we are confident that these delays in communication will not continue. Could you please email your job number or address to pacesettersales@qualico.com so that I can take a look at your file? I'd like to give you an update on the status of your seasonal work ASAP. Thank you.