Poor Product and Service Quality.... Not sure they actually Care
We built our dream home with Pacesetter during the pandemic. We were understanding that it took ~18 months for the buiid. The disappointing thing is they rushed us into the home in December 2022. Over the next 3-4 months, we had close to 40 different trades appointements to complete some major and minor fixes/build items. Its now October 2024 and we are completing the final item..... parging. Something they missed during the build. I'm not a builder but I'm pretty sure it should have been completed a LOT earlier. The only thing that has saved my sanity has been ServiceQ who are probably more co-builders than anything.
I can't even say the buying and designing process was particularly great. The initial sale was really good but just deteriorted after that. We had a number of issues during the confirmation of the design and even though there were mistakes made on their side, there was no real desire to acknoledge or rectify. I shared the feedback in their survey and no one from Pacesetter has reached out. So the only conclusion that I can come to is that after your have signed your contract...... they don't really care.
I love the house and the design, however, its taken FAR too much of my time and energy to chase, project manage etc to get the bare minimum. What should have been an amazing experience to build my family's dream home, ended up being a nightmare that I wouldn't recommend to anyone.
- Approximate cost of services:
- $1,100,000.00
- Company Response
Thank you for providing this feedback. We are saddened to hear your experience has not met your expectations.
Pacesetter Homes stands behind every home we build and are here, through our service Q partners, to resolve any warrantable items on your home as well as any deficiencies noted on your walkthrough. The time frame your home was built in was a difficult time for builders due to the nation-wide housing boom that was ongoing at that time. This boom resulted in a shortage of both trades and supplies. While we don’t rush the construction of a home, there may have been more deficiencies at possession than normal. We apologize for any frustration you may have.
Parging is a seasonal item and can only be done when the temperature is above a certain point. Parging normally occurs around the same time as rough grade and is completed community by community, rather than by possession. Since parging remains outstanding for you, we would like to look into the matter. Please email info@yourpacesetter.com and provide your address so we may resolve this matter.