Consumers Energy Management

Our ageing furnace required expensive repair, and we made the decision to replace it instead. We also decided to replace the hot water tank with a tankless heater, and replace the AC unit as well.

After getting quotes from several companies, CEM came in literally *thousands* of dollars below the competition, for higher-quality hardware. Edward took meticulous care of explaining all the different options, describing the process, planning out the installation, and also gave very helpful advice on how to get the best rebates. As soon as we decided to proceed with the installation, it only took a few days to get it scheduled. The crew was at our house at 9 AM sharp, they were very well organized and professional, and completed the entire install on the same day with minimal disruption (I was at home in case any questions arose, but they really just went ahead and did everything right). We did encounter one small post-installation issue, and Edward went above and beyond to resolve it and explain to us the correct way of operating our new hardware.

Overall I couldn't be happier with our upgrades, and the entire experience was flawless. Edward and team exceeded our expectations by light-years. Thank you, CEM!