Absolutely horrible experience. I booked MJS movers almost a month in advance of my move with a signed agreement. The moving date came (Oct 1 2016)...they were supposed to arrive between 9 and 10am. No one showed up or called. At 10am I began calling and emailing. My calls were not answered. I then sent a text message to Danielle Lee's cell phone. She replied to my message saying that they were experiencing a delay and to give them an additional 15-20 mins. I was relieved to hear back from her. However, another hour passed and no one showed up. I sent multiple text messages asking if they were coming and if I should make alternative arrangements. I never received another reply. So, I was stuck...my place completely packed with no one to help and it was a Saturday. I tried to call reputable moving companies but the offices were closed. I was also completely by myself. In desperation I checked on Kijiji to see if I could find movers last minute. I found a company, they quoted me a specific price and once they had everything I owned on their truck, they demanded more money and would not do anything until I etransferred more money. I was taken advantage of as I was a single woman by myself. None of this would have happened if MSJ Movers would have stood by the original agreement. I am in the process of filing a civil suit against both companies. I highly recommend you do not use this company. I don't want this to happen to anyone else.
- Approximate cost of services:
- $1,150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?