Corbeil Appliances

Called 3 days ago to buy a washer and a dryer. Great service ( I thought)... got my appliances this morning at 9 am.
Is not 3 pm and I’ve been calling since 11 because the washer does not work!!!
Nobody answers, they put you this music and tells you that if you want the next representative calls you back... but I’ve been trying for the past 4 hours!!!
Never buying anything there again!!

This was an online order from Corbeil and not necessarily a review of the Ottawa store but the company itself. My first ever review because I was so unimpressed with the company.

I bought an upright freezer online in early August. A sales representative contacted me and said that it was 2 months back ordered. Not a problem, I guess everyone is buying freezers because of Covid. In late September I called to check the status of my order they told me that I wouldn't get my order until February 2021. I was offered no help to find another model or any kind of incentive to wait 6 months for my order. I was also out almost $1000 for 6 months because they had already charged me. After multiple attempts to contact someone to help me a manager called and told me there are no freezers available at all. I asked to cancel my order and he said, "okay you'll have you're refund within 10 days." then hung up on me. 1 week later I contacted a representative to confirm my order was cancelled and it had not been.

I will never be shopping here again and will not be recommending it to anyone. There are many other small appliance stores willing to put in the work to help their customers.

A new $2,700 stove arrived broken. It wouldn't shut off from full blast without using the basement breaker. A second one arrived with the same issue. Clearly a recall issue. The new matching fridge also started making loud noises after 3 days. I took long videos of the stove that would only turning off via the breaker. Then they sent a third party repair man who also put in writing that it was broken on arrival. Corbeil still wanted to charge us a %20 "re-shevling" fee. %20 of the MSRP, by the way, and not the sale price we paid. They charged us $1668.22 to return a new completely unsafe and broken range. I gave the technicians documents and my video footage to Justine and Sean, both managers. They said it arrived in good condition! I sued Corbeil in small claims and won back every penny. It's all on public record, claim no.
SC19001549840000.

Run in the other direction instead of shopping at Corbeil. They sold us a defective Kitchen Aid dishwasher and refused to replace it, even though it never worked from day one. We were left on our own to deal with the manufacturer and they will only repair, not replace. They take their sweet time, too. Other appliance sellers have more flexible return policies.

Be aware when you buy from Corbeil. 30 days return policy and the moment you open the box they charge you 20% if you want to return the product.
Also customer service not trying at all to solve your problem.

We bought a LG dishwasher. It came malfunctioning out of the box. We called Corbeil and were told we had to deal with the manufacturer. It is 16 months old and the dishwasher has sat broken 3 months out of that time. I called Corbeil each time it broke and they said they would "tell their sales rep". Essentially, Corbeil is selling poor quality products. They get your money and leave you to deal with terrible customer service and repair of the company.

Beware Corbeil Appliances Pinecrest Mall and Maytag Bravos washer!!

We were just a couple in our mid 70s. Our old washer and dryer finally gave up and we decided to get brand new ones. Corbeil Appliances is located nearby. We immediately informed the salesman we wanted the lowest price appliances. Oh no he convinced us to get the Maytag Bravos washer and dryer. Highly recommended them. We would save
so much money on water. So many options ...

The first month after purchase we were away most of the time and didn’t use the machines. Next month quickly realized our clothes were still dirty after washing. Soap spots and a smell of detergent still in the clothes. This is because virtually no water is used. Maybe two cups. Top of clothes don’t even get wet. No agitator. Clothes come out badly wrinkled. And they stink.

Decided to visit shop today to request return. Nope, only in first month the salesman Jon Roche tells us but the decision rests with the manager Jay Armstrong. Ha! He immediately says no chance. We have policy you know. Would be laughed at if he asked! He then proceeded to tell us he hears the same complaints about this Maytag washer all the time. Agrees with us that the machine in dreadful. In reply to our suggestion they shouldn’t be selling them he replied he wished they weren’t.

Why on earth would Jon Roche the salesman convince us to buy a machine with so many defects? He was just doing his job was the reply, doing what Maytag told him to do.

Jay Armstrong , manager told us: we should be dividing our clothes into six tiny loads to get them clean (salesman never mentioned this)... washer just functioning as it should, we were given misguided information, manager said he wishes he could just put a blanket over the Maytag and not sell them, hears about the clothes wrinkling all the time, say it it because of spin, too strong. Half the clothes don’t even get wet ... hears this complaint all the time.

And they just keep on selling Maytag Bravos. No problem that customer will be upset and angry that washer doesn’t work.

Asked what they do with machines returned in first month ... sold used. But they can’t sell them used after two months? Used only for a month. No. Too bad for us he said ... as in too bad so sad.

We left the store very upset and dismayed.

All that money spent on a machine the Jon Roche told us was wonderful and no recourse now that we know the washer is defective and never should have been manufactured . There is no way around the water problem. They will tell you to use the larger load option. But this doesn’t work. Machine doesn’t like it and empties.

Jay Armstrong finally says he must try a top loading washer. He has never actually used the machine. Is training just believe what you are told?

Corbeil should be ashamed. Selling highly inferior product to older couple and no regret. No assistance.

dishwasher leaked - range top pitted and could not get clean after one 10 minute use. Store on Iris St. washed their hand of us after selling the products. States must take up with Maytag directly. Deal with this store at your own risk

Bought dryer, Never shuts off. The store refers me to GE after a huge run around. No help at all. They delivered a defective product with no shame at all. They have their money, they are happy. Buyer beware i guess.

We had a horrible experience from a competitor, we cancelled the order from that store, went to Corbeil, bought the same appliance, was delivered next day, with two very professional courteous people.

Excellent service at the store, fast and efficient delivery.