This was an online order from Corbeil and not necessarily a review of the Ottawa store but the company itself. My first ever review because I was so unimpressed with the company.
I bought an upright freezer online in early August. A sales representative contacted me and said that it was 2 months back ordered. Not a problem, I guess everyone is buying freezers because of Covid. In late September I called to check the status of my order they told me that I wouldn't get my order until February 2021. I was offered no help to find another model or any kind of incentive to wait 6 months for my order. I was also out almost $1000 for 6 months because they had already charged me. After multiple attempts to contact someone to help me a manager called and told me there are no freezers available at all. I asked to cancel my order and he said, "okay you'll have you're refund within 10 days." then hung up on me. 1 week later I contacted a representative to confirm my order was cancelled and it had not been.
I will never be shopping here again and will not be recommending it to anyone. There are many other small appliance stores willing to put in the work to help their customers.
- Approximate cost of services:
- $1,000.00