Alan was amazing!
Our hot water tank broke down on a Thursday and we originally asked another company to help find a replacement, but they were completely useless and demonstrated zero urgency in helping us out, despite us having 3 children under the age of 4. Our unit was under warranty, and they were clearly only interested in helping us if we bought a new unit from a company with which they're connected. As the weekend passed with zero progress, I took matters into my own hands first thing Monday morning and called Alan. He was immediately sympathetic to our cause, prioritized our job due to the children, found a replacement unit that afternoon, and did the install for us on Tuesday morning. He also helped with the warranty claim, making it very easy for us. The contrast in service could not have been more stark, and we'll never use another plumber again.
Alan and his crew are tops!
- Approximate cost of services:
- $1,200.00
- Company Response
Appreciate the great review. We were happy to help you and your family out.
Regards
Alan
Premier Plumbing