Check out all the zero star reviews here. I've had a very similar experience. Joel installed a "new" (and overpriced) central air unit for us last year. We were told it had a 10 year warranty. We used the unit Aug and Sept and then a couple of weeks the next spring. Then it stopped working. Joel has been a nightmare and hasn't helped us beyond wanting to charge hundreds of dollars for a service call. In the end we had to call in another reputable company. Their diagnostic call was 1/4 of what Joel was charging. It cost thousands more to replace broken parts. This man is both incompetent and is out to get every penny he can from you. Don't use him!
- Approximate cost of services:
- $11,000.00
- Company Response
Thank you for taking the time to share your experience with us, though I’m deeply sorry to hear that it was not a positive one. I want to sincerely apologize for the frustration and inconvenience you’ve experienced.
Our goal is always to provide the highest quality service and products, and I’m disappointed to hear that this wasn’t reflected in your interaction with us. I’d like to address your concerns:
1. **Warranty and Service:** We take warranties and post-installation support very seriously. If there was a misunderstanding regarding the warranty or service charges, I apologize for that. It’s our responsibility to ensure you’re fully informed and satisfied with our service offerings.
2. **Pricing:** We strive to be competitive in our pricing while maintaining high standards of service. However, I understand your concerns and regret that you felt our charges were higher than expected.
3. **Resolution:** I’m sorry that we were unable to resolve the issue with your unit to your satisfaction. It’s important to us that our customers are left with functioning systems and peace of mind. I’d like to personally look into what happened and see if there’s anything we can do to make it right.
Please reach out to me directly at 1-844-686-7334 so we can discuss your experience in more detail. I genuinely want to make sure that your concerns are addressed and that we can work towards a resolution.
Thank you again for your feedback. It helps us improve, and I hope we can earn back your trust in the future.
Best regards,
Joel Vandenbroek
Owner, Go Industries
1-844-686-7334