Excellent furniture store in Toronto
- Approximate cost of services:
- $399.00
Excellent furniture store in Toronto
Stay away . . . . Stay far, far away . . . .
Hi Adele, You ordered 4 dining room chairs and did not like the quality, we took them back and ordered Canadian made ones for you , so you had to wait for them. You ordered a basic mattress from Statum and we upgraded the quality of mattress for you for free and I informed you it would take longer, you agreed to wait. The supplier did not send the appropriate mattress which was not our fault but we had the situation rectified and due to waiting on the supplier - yes- there was a delay. You received everything you ordered in a timely matter originally and received a large discount on your entire order in general, I really am disappointed to see you speaking so poorly as from our perspective we treated you with excellent customer service . It is true that we do not have control over our suppliers , this is not an excuse, we really can't control their ETA's. Overall we went above and beyond for you and it's unfortunate to see you feel this way from what I understand the only issue was the delay on products . Please free to stop in the store so we can speak in person to discuss what it would take for you to walk away a happy client. -Samantha