Long Life Heating And Ac

In November 2013, my husband and I purchased called Jorge from Long Life Heating and AC to service the furnace in the home we had just moved into. We had previously hired Jorge for service of our furnace in our condo, with no issues.
He recommended installing a new furnace. As the existing one was around 15 year old, we felt this was reasonable and went ahead and purchased a new furnace from him. He included three years of annual service in the price. He installed the furnace, we paid, and that was that.
Fast-forward to this year. We called him for our annual service. He never answered his phone. We left countless voice and text messages, to no avail. Finally, we called from a number that he wouldn't recognise.... and we managed to talk to him! He agreed to come provide the annual maintenance the following week. I took the afternoon off, and he stood me up. He did not reply to our calls and text messages and didn't keep his word about either the appointment or the 3 year service included in the contract. This type of behaviour is utterly unprofessional - buyer beware!