The owner answered our inquiry (within 4hrs by email) into getting an estimate for a particularly small job of removing old sealant around a bathtub and re-applying new sealant (as the old sealant had mould trapped underneath). He came by to have a look, took down the job requirements, gave an estimate and booked a convenient morning (someone being home and when he would be available) to get the job done.
There was very good communication throughout (email, text and phone calls). Extra care was taken to remove the mould (he even went home to get some additional mould killer at no extra cost) and the new sealant was applied evenly.
I was very happy with the service, the courtesy and care taken to do the job well.