My furnace from Direct Energy broke down in the middle of the night during winter a few years ago. I called them in the morning, and was told that someone would come to my house with a temporary heater to use until the furnace could be repaired/replaced. I waited for the entire day, and still no one came to deliver the heater. The house was unbearably cold as it was winter at the time so I had to send my kids to the neighbour's house so they could be warm. I waited until night and no one from Direct energy came. Finally I gave up waiting and called a company I found in the yellowpages, and they came and replaced my furnace within a few hours. If this had happened in the summer it would not have been a big deal, but to be made to wait without any heat in winter is completely unacceptable.
- Approximate cost of services:
- $0.00