Purchased a mattress set from this company. Very inexpensive and delivery was free since I lived nearby. The mattress has been holding up well enough after 1 year, although I have noticed that it is getting softer. Not sure what will happen in future years. Still, for the price point, it is decent. You cannot expect to get very good quality for $400 mattresses. Mattresses were delivered as promised with no delays.
My furnace from Direct Energy broke down in the middle of the night during winter a few years ago. I called them in the morning, and was told that someone would come to my house with a temporary heater to use until the furnace could be repaired/replaced. I waited for the entire day, and still no one came to deliver the heater. The house was unbearably cold as it was winter at the time so I had to send my kids to the neighbour's house so they could be warm. I waited until night and no one from Direct energy came. Finally I gave up waiting and called a company I found in the yellowpages, and they came and replaced my furnace within a few hours. If this had happened in the summer it would not have been a big deal, but to be made to wait without any heat in winter is completely unacceptable.
