I bought a sump-pump and had the hole dug for the installation. I hired Plutone Plumbing to complete some plumbing work in my basement and install the sump-pump. Ray accepted the job with no concerns or issues. I withheld 10% of the payment pending his work passed inspection with the City of Brampton. Plutone Plumbing completed the job in 3 days but were supposed to return 3 or 4 days later to do some alterations. They never did.
I was not satisfied with the work and had it reviewed by 3 other plumbing companies. They all advised me that the sump-pump installation would not pass inspection and that I should take Plutone Plumbing to court. I spoke with Ray regarding my findings. Suddenly, he brought up the remaining balance of 10% and complaints with the sump-pump never before mentioned. I became upset and challenged his complaints. Ray chuckled. I sent him a text message, giving him a deadline to properly install the sump-pump. He did not show up.
Eventually, I had to hire another plumbing company, at a cost of $2825.00
to undo the work of Plutone Plumbing and properly install the sump-pump. This was truly the WORST experience I have had with a company that is certified.
- Approximate cost of services:
- $5,800.00