Shear shade installation for kitchen and family room area
Michael was fantastic from the start, he came on time and presented various options for the windows we wanted to work with. We've never bought window coverings before, but Michael made us feel comfortable with choices and his recommendations were spot on! the shear shades are perfect light filtering for the area and look fantastic! Once we put the deposit in, it took about 2 weeks to make and Michael was quick to let us know once that completed and had Charles come in the next day to install. Charles was very helpful and installed the blinds with no issues. One of the blinds had a longer cord loop than the window frame, which wasnt an issue and charles took it back and replaced the cord with a shorter one. A day later the cord broke! I called Michael and Charles and Michael came at his earliest convenience and replaced it - no questions asked. I was concerned about the other cords as a result, but Michael assured me that this doesn't ever happen, but if it does, he will come right away and replace it as its covered under their warranty. Great experience, i would definitely recommend Solar Window Fashions if you are looking for window coverings as they have quality products with great service.
- Approximate cost of services:
- $1,750.00
- Company Response
Hi Kevin, thank you for taking the time to write us a very thorough review. Reviews like yours are honest and organic. We apologize that the nylon cord broke and had to be replaced. We offer a limited lifetime warranty and you could be rest assured that we are to help if you need us again. We are happy that overall you had a fantastic experience with our company and appreciate your candidness. Thanks again for your business!