recommended by a friend. when i called, he was in the vicinity so same day service within an hour or so after my call. water leak coming from dishwasher. he found the leaky hose. he was able to repair the hose without need for a replacement. a replacement would have cost me more money and also a second trip back. in any event, he diagnosed the problem quick, repaired quickly and charged me a very reasonable rate. good business to deal with.