FIBER SHIELD Toronto Ltd.

I have used Fibre Shield for more than 15 years. I have never been unhappy....until NOW!
I have a guest bedroom with cream wall to wall broadloom. It is not used that often but I had it stain protected as soon as I got it.
This year one of my children returned home after some surgery and stayed with us for several weeks. When she left to return to her own home, I called Fibre shield to come and clean the broadloom from the constant use for that period of time. After it dried it did not look much better. They were kind enough to return to clean it again. It still was not Clean. With each day it looks worse and worse . If I had it protected first why is it staining? They have washed their hands of the issue and I am left to probably purchase new carpeting.
They were wonderful if there were no problems. But when there is I guess they are useless. I have paid a lot of money out to them over the years . I never squabbled about their price as I expected it was a high end product. It appears they are only good for darker coloured carpets and more durable fabrics in furnishings. . I would say they are not reputable and do not stand behind their product. Such a shame to find this out so many years later

our furniture was protected less than a year go with fiber shield while we were still living in Toronto but then we moved out of town. recently had a party and had several red wine, coffee and other stains. They came up to our cottage (2 hours drive from Toronto) and cleaned up all the stains. the technician was very friendly and helpful. took him nearly 4 hours to clean up the mess service was free and we paid only for travel charges since we no longer live in GTA. we have been using this company for many years. highly recommended.

Had some major red wine acident during a family gathering. It was all over the furniture and our vey expensive rug. My designer told me about Fiber Shield. They came and got it all cleaned up. We could not believe it. No one can see any of the stains.

This is the worst company I have ever encountered. Not only did they ruin my couch, they have rude, incompetent customer service. I called them to clean my couch, and when they completed the job their products ruined the couch causing splotches of discoloration. When I called to notify them, I was hopeful they could come back and fix the job. The manager did not want to take any responsibility for the couch. His tactic of problem solving was swearing and using intimidation. On top of the ruined couch, I was charged in full.

Thanksgiving guests left the greasy remains of the feast on upholstered chairs and the dining room carpet. Based on a recommendation from Studio B from whom I had bought the furniture, I called Fiber Shield. Response was prompt, the gentleman who arrived knew exactly what he was doing and got it done fast. Very knowledgeable and polite. I have used other cleaners in the past with disappointing results. This company is a gem!