Thermal Cool came to fix my HVAC 2 weeks ago.
They sent a junior to evaluate my HVAC and he was baffled so I had to pay for a second visit by a senior mechanic just to analyze my problem.
Thus I had to pay for TWO visits ($200 EACH. Total: $400.00) Why send an incompetent mechanic for a repair job?
Then Thermal Cool said my parts were extremely rare and they were actively looking for OVER A WEEK.
Since we were freezing for almost 2 weeks, I fired Thermal Cool and I called another company who:
-Came in one day -Got the parts the next day -Repaired my HVAC on the 3rd day.
Their work cost $1,000 VS Thermal Cool's quote of more than double; $2,300.00!!! (Even worse, Thermal Cool were refusing to warranty their own $2,300 job)
So my HVAC is working perfectly.
All the while I was freezing, Thermal Cool's advice was that my HVAC was not not worth fixing.
It seemed to me that Thermal Cool only wants to sell new HVAC's by making it so difficult to repair.
- Approximate cost of services:
- $2,300.00
- Company Response
Hello, we are sorry to hear you did not have a positive experience. We at Thermo Cool Mechanical do our very best to maintain customer satisfaction and your concern is taken very seriously. With respects to the service provided at your suite, if you would like to contact me I can further review your file.
Thermo Cool Mechanical
Angela 905-264-8099 x 224
Thermo Cool Mechanical