I would caution anyone - home or condo against using Thermocool. Thermocool was the licensed contractors for my building. Thermocool came in left me a card that said my heat pump/ AC was not working. They stated the heat pump/ AC was blocked and hence could not be fixed at that time. Thermocool came back 2 weeks later and stated that it was working - without doing any sort of service in between. When I called, Thermocool’s Tina was excessively rude and told me that their records indicated the unit was working both times they visited, which was not true. Thermocool has since lost the contract with my condo, due to several similar complaints made to building management. Again, I would caution anyone - home or condo against using Thermocool.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for the feedback and we are sorry you are displeased with the service provided.
Below are the records of service for Winter 2016 & Spring 2017 which are related to your unit.
Spring 2017
• June 7th 2017 upon entry both units were blocked there and no service / inspection was provided at this time.
• June 28, 2017 The maintenance was performed on only the master bedroom unit, the unit was tested and all was operating okay at the time of service.
Winter 2016
• December 22, 2016 – living room unit not working. Master bedroom unit working ok.
Card are left with all homeowners regardless if the unit is working or not - It outlines if a service was completed or missed and if there is additional follow up required. Our service work is to provide a maintenance and report any further issues. Unfortunately, any issue of a heat pump malfunctioning which in your case was inspected / serviced over 5 months ago would have had to been reported immediately. I understand you are trying to obtain warranty from the manufacture and in order to do so you requested documentation from Thermo Cool Mechanical outlining the unit was not operating at the time of service, unfortunately we cannot provide this as this was not the case at the time of service.Should you require any further information please do not hesitate to contact our office.