This company and customer service is poorly managed. I had to call them SEVERAL times to check on my order. They said they would call back and never did. I am still waiting for my tile and its been over 2 months. They also said they could install the tile and again I had to follow-up time and again to get a quote. We finally had something set up and the people never showed up. I should have gone to another tile company as there are many reputable company and I think you should too. I don't want to call out any particular sales staff as they are good human beings, but they are not very good at their job !