Metropolitan Tile & Stone

As part of our master bathroom renovation, our contractor recommended we get our tiles from Metropolitan Tile. With COVID-19 and store closures, we were not sure how everything would work, but Metropolitan Tile made it all very easy for us. We were able to book an appointment online and Adriana Tari reached out to us shortly thereafter to confirm a private store visit. She asked us to send her some photos of our existing layout and photos that we had found online to give her some ideas as to the new look we were trying to achieve.

When we arrived for our appointment, she had already picked out several styles of bathroom floor tiles, shower tiles and floor shower tiles that she thought would fit the look we were going for, which was very impressive! Adriana allowed us to take samples home so we could better conceptualize how everything would look, and ordered additional sample styles when we asked, without hesitation!

The ordering process was seamless and Adriana contacted us when everything came in. The warehouse staff were friendly and loaded my vehicle with all the materials. There was a bit of a mix up with a couple of the items, but Adriana took care of it for us immediately and it had no impact on the project.

Adriana was always responsive and quick to get back to me when I left her a message when we had questions! I want to thank her and all the staff at Metropolitan Tile for helping to make our first renovation project a pleasant one! We definitely recommend Metropolitan Tile and Adriana and will be contacting her again when we renovate our kitchen in the future!

I went in to get a quote for my kitchen backsplash I was looking for something like faux brick. I picked a tile and they said they needed $1000 deposit . They said someone would come out to measure my backsplash area and give me a quote. Eight days later someone called to arrange to look at my backsplash . A man came in and wasn't sure which company I have dealt with. When he was finished measuring he laughed and said someone would call me. Eight days went by again. I called and left a message but no one return my call . Another four days later I called again and I was told the job is going to be $2400 and that I needed to pay before any work could be done even though They 've been sitting on $1000 of mine for almost one month. They told me to come in to refund my money but when I came in they told me they didn't know who I was and that the person dealing with me wasn't in but they were supposed to be. I'm still trying to get my thousand dollars that I paid for nothing. These people are disorganized and not trustworthy do not do business with them.

The company should try to be more responsive on customer service. We had to track them down on many occasions to find out when our tile was in. People there are very nice though