I used Gracious Hardwood Flooring to install hardwood flooring throughout my home and also reface the staircase in May 2015. Anjali was very nice at the beginning...until I gave her my deposit and any subsequent issues arose. The 2 main issues are that the floors make loud crackling noises when walking on it, and I have not been able to remove glue in some areas even after all this time. I had not encountered either of these issues before when I had hardwood installed in my last home. Trying to contact Anjali after the initial deposit was provided was a challenge, but was definitely much worse once the job was completed and I reported these issues. The last time I was successful in reaching her was about 6 months ago and she advised she would send the installers back to investigate the crackling and remove the glue. However, no one ever came or contacted me. I tried to contact her several times since, left messages, and nothing. I must also say the quality of hardwood flooring that was installed, which was supposed to be premium grade, definitely does not look like premium hardwood and some people think it looks like laminate. The stain is also not consistent with lighter edges on may pieces and some are exceptionally grainy/grooved. Very different from the samples provided. I'm extremely disappointed with the workmanship and quality of these floors and would never recommend them to anyone
- Approximate cost of services:
- $11,000.00