We just completed a large kitchen renovation with I Love Kitchens and after much thought, I feel compelled to write this review. The designer Hao, was great to work with, but the construction and installation process was beyond appalling. This was supposed to be a 7 week project that took 4 months to complete. The installation date was moved a couple of times, and then the kitchen ended up being delivered and installed in bits and pieces over a couple of months. We had to send the doors back twice because of poor finishing. The installer would show up for an hour or two at a time and then disappear again for a week or more. The cooktop vent did not fit in the custom range hood that was built, despite being given the proper specifications, and our own contractor had to spend a day reconfiguring the cabinet to make the vent fit. There is more, and I could go on, but in the end, the most disturbing part was the presumptive attitude and lack of accountability from the manager of this off-the rails project, and their unethical business practice of taking 95% of your money before they will deliver on the agreed upon date, and then literally within hours of cashing your cheque, informing you that they can't deliver. Very unfortunate experience.
- Approximate cost of services:
- $40,000.00