We heard about Laminate Warehouse through a family member. We needed to renovate the entire main floor (kitchen, living room, entrance and hallway). As soon as we walked into the store, we were immediately greeted and the gentleman asked what we were looking for. We simply told him we were looking for laminate flooring for our main floor. He asked if we knew anything about laminate flooring. We did not. He quickly gave us a tour of the wall of choices and asked which ones we were attracted to. He pulled a few items off the wall and explained why one was more durable or water resistant than another. He also showed us a material that he used all the time in home renovations. We asked more questions about the products and he even showed us how they click together, the different kinds of underlay, and gave us to tips for when figuring out what product would work best for us and where. ie. water resistant flooring near areas with water (kitchen)
We checked out a few other places but couldn't stop comparing them to the product we saw at Laminate Warehouse and the price. We decided to order the product and we also decided to lay the flooring ourselves. They lent us a laminate floor cutter and gave us some types about laying the underlay and what to do along walls and corners. We returned to the store or called when we had questions about the installation and they had no trouble explaining to us or even showing us at the store how to manage things we were running into.
Upon picking up the product, we noticed one of the boxes was damaged and so were the pieces of flooring. They immediately took another box from their storage and gave us ones that were not broken and apologized.
Also, later during the installation, we got down to the last box of material and realized we were going to come up short, the kitchen cabinets were being put in the next day, so the floor had to be done that day! The store didn't have anymore boxes of the product we had bought and I told them our dilemma, they called a very good customer of theirs that does many home renovations and she had bought the same product. She had an extra box and was willing to sell it to us. It was a great way to solve our problem and we couldn't have thanked them more for going out of their way to ask around for more product.
The customer service was always wonderful. They recognized us each time we came in. They knew how to answer our questions and would demonstrate if they could. They made sure we had the tools we needed for the installation but offered their services if it wasn't working for us on our own. We have recommended this company to our friends and family whom also purchased their product. We will be returning soon to purchase the flooring for our soon-to-be renovated bathrooms.
