Mr Rooter Plumbing Of Mississauga On

We had flooding from our basement drain that was caused by the flushing of our main bathroom toilet. It was a disgusting mess on a Friday night, so we looked up Mr. Rooter and gave them a call. Marc came out that evening and scoped our drain and kept me involved in the entire process, going in depth about how the stack tied into the drainage system in our home. The main large pipe from our upstairs bathroom was as old as our house (almost 70 years old) and needed to be replaced. In addition our pipes were clay and clogged with debris, as tree roots had broken and infiltrated them (as I could clearly see in the scope), so some of them needed replacing too. On the following day, Jimmy came out and prepared the job by breaking through the floor. This prepatory work lasted four hours. On Sunday he came with an assistant and finished the entire job (another four hours): replacing the stack five feet up as well as 12 feet of clay pipe with new plastic pipe, tying it to the existing plastic that ties into the city line, and then putting the floor back to normal. The man did brilliant work in the most confined furnace room, under two walls, with minimal breakage of the floor. The work was so clean and precise. Everything now works perfectly, two months later. Mr. Rooter is a little more pricey perhaps, but they stand behind their work and will come out at any time to solve your plumbing problems, no matter how dire. Having more recently dealt with a third rate business that failed at what I contracted them to do (and yet are trying to keep my money), I realize how great a business like Mr. Rooter is. Their reputation has been earned. You might pay a little more, but the work will be done and done well. I would call them in any future plumbing emergency and would recommend them to all.

My husband, son and I have just had a very positive experience being assisted by the wonderful people at Mr. Rooter. From the moment of our first contact with their amazing receptionist/dispatcher Marjorie, the level of customer service provided by this company was excellent, maybe unparalleled. When I first phoned and "met" Marjorie, my husband and I had already been in contact with another firm about our plumbing emergency (no toilets, no drainage for bathtub or bathroom sinks). That other firm had been out to our house, diagnosed the problem, and taken payment for the diagnosis as well as a down-payment for the work to be done (we paid them a little over $1200). I shared with Marjorie my feeling of uneasiness about the firm we were currently dealing with and I asked her a few questions, so I could learn about Mr. Rooter's business methods and customer service. Marjorie could not have been a better ambassador for Mr. Rooter. She listened well, offered impartial advice, did not bad-mouth the other firm,and understood that our conversation likely would not lead to new business for Mr. Rooter. She was knowledgeable, warm and extremely efficient. When I ended my call with her, I wished we had phoned Mr. Rooter first. The only reason we contacted the other firm was that they had done drain work for us in late 2011 and it seemed logical to contact them again. In fact, had this other firm done the 2011 job thoroughly, we would not have had the plumbing emergency that ruined Mother's Day for us this year (2016).

An extremely positive telephone experience with Marjorie at Mr. Rooter, a major plumbing emergency, a previous relationship with a firm other than Mr. Rooter. Why did we switch to Mr. Rooter? On Sunday evening, at 6 PM, the other firm phoned us and told us (after having taken a $1200 down-payment and after having promised us a crew at our house on Monday) that they didn't have a crew available, after all. We were shocked and desperate. We told the person from the other firm that this was not acceptable to us and that we would be trying to find a company that could help us on Monday. We ended the call on that note. Lucky for us, we had already learned how good Mr. Rooter sounded, all due to Marjorie. We called her back, she contacted the also-wonderful Mike Mattine, Mike phoned us minutes later and told us he could come out at 7:30 PM, which he did (Sunday evening!). On the strength of that phone call from Mike, we decided to switch to Mr. Rooter before we even knew they could do our job on Monday. So, we called the other firm and officially cancelled the job with them. We told them that we required a refund for our down-payment less the cost of the $250 diagnostic test they had performed. Our phone call to cancel with them began a series of calls from them trying to get us to stay with them. There were four calls in total, each with the same two tactics: if they told us they could get a crew to our house on Monday after all, would we stay with them? If they reduced the price by $400, would we stay withthem? We refused, and explained that we felt they had not shown themselves to be trustworthy. We remained courteous at all times. Their final phone call attempting to retain our business came from the company owner, a man, who spoke to my husband. He attempted to intimidate my husband by telling him that, unless we sent his firm an email saying we were forfeiting our warranty on their earlier work, they would not give us our refund. We refused to do this, maintained a calm attitude and stood our ground. They gave us our refund but there was much pressure and hassle that came with it. In all fairness, no one at the firm was overtly rude and the young women we spoke to were courteous and respectful.

I would advise anyone considering using this firm NOT to give them a down-payment. Pay only for work that has been done, such as a diagnostic test. If you are given a verbal guarantee of a start date for a job, advise them that you will cancel if they chang ethe date. Mean it. Better yet, just go with Mr. Rooter first, instead.

As a contrast our negative experience with the other firm, everything about our experience with Mr. Rooter was positive. Marjorie was superb. Mike was superb. He is extremely pleasant, punctual, clear and concise in any information he offers you. Mike isa thorough professional with superb customer service instincts. The same can be said about Marjorie. Both of them inspired confidence. The crew that Mike brought to our house on Monday was efficient, clean and thorough. The two very pleasant men got thejob done rapidly, and what they did was done exactly as Mike had instructed. Moreover,Mike walked me through the job beforehand and made sure that I had all my questions answered. Mike made a point of arriving at our house a bit earlier than his crew, and he sat down with me to discuss the complexities of our plumbing situation. What he had to tell me was very important because it expanded the scope of the job, due to a code violation with our downstairs toilet connection (our fault). The other company's technician saw all the same infrastructure photos (taken by us) that Mike saw and made no mention of a code violation or the need to alter our toilet stack (to meet code). Even with that extra work Mr. Rooter still beat the other company's price. Mike did not charge us for a diagnositic visit and he has told us that Mr. Rooter will re-connect our downstairs toilet for us free of charge, when the time comes. The job was done in less than one day. Between the time we first contacted Mr. Rooter and the time our plumbing was functioning once again, less than 24 hours elapsed. As far as plumbing emergencies go, Mr. Rooter should be the first call anyone makes. They are thorough. They are professional. They possess an uncommon level of skill in hiring people who possess a combination of technical expertise and extreme proficiency in dealing with people.

Professional skill, clarity of communication, efficiency, courtesy, reliability. Mr. Rooter's business model should be bottled and sold to the retail world as a tonic for what ails it. Every consumer would benefit. In short, if you need a plumber call Mr. Rooter.

Sincerely,Julie and Murray(Mississauga, May, 2016)

We had a main sewer backup, Mike Mattine came over and found a problem in main sewer.
Solved problem efficiently. Dig crew was here to rectify problem within a few days.
Very satisfied with service
Would recommend again.

I called Mr. Rooter of Mississauga to replace a broken pipe leading from my furnace to the floor drain under concrete. Their customer service rep was able to quickly arrange an appointment that was at a convenient time for me. Brian M. showed up on time and was able to provide me with a few options to fix the issue. He also took the time to look at a few other small plumbing jobs that I had to provide me with a combined quote. Brian is a very efficient and detailed worker and I appreciated his problem solving ability when it came to fixing my condensate drain. He also went above and beyond to ensure that I was fully satisfied with his work.

my wife and I have been having a leak,on and off for a bit,so it was time to have to fixed,we both looked up companies,did or searches,
came up with mr rooter-decent reviews,also near to us.
anthony T, was the tech ,that came ,we went over the situation,and he diagnoised, the problem.
After checking it out closer ,due to the new tub,and poor design,he came up ,with a alternate solution,he feels this should work out,we do too.
Anthony was patient and listened ,to what I had described ,so he could get to the root of the problem,break it down,and the cost involved ,not per hour ,the job ,very attentive and curtious,keep up the good work anthony,thanks.

Sunday morning - taps wont turn water off! Phoned Mr. Rooter & from the extremely pleasant reception by Susan, the guarantee of 4 hour service and the phone call 45 minutes before Alex arrived, I was extremely impressed. Alex was on time, completed the work quickly and neatly. Would highly recommend Mr. Rooter.

Having a clogged sink really suck! Well, having anything clogged sucks. I'm extremely grateful to Mr. Rooter's service. Especially, that of their representative, Chris. He was exceptionally on time, carefully reviewed our situation and explained all the available options in a professional and friendly manner. As an obvious novice to plumbing, I was really impressed with how Chris had generously removed the trap and placed it back in securely, making sure there would be no leaks. And to my surprise...at no additional cost. Now, talk about going above and beyond eh. As a first pick, I'm certainly confident in my choice of Mr. Rooter's services. Thank so much Chris. Truly, hats off to you guys! :)

We called several plumbers to repair a sewage smell in the basement, Mike M from Mr Rooter shows up and speaks with the female of the house and says the P trap in the basement drain is broken and needs to be fixed to correct the problem. Get quote and start work next day.

After having the floor open and drain replaced, Mike says the drain pipes in the floor are cracked/broken and need to be replaced, either in 1 spot or they can replace the entire system. No quote, no idea that this could have been the problem all along. Just high pressure sales tactics with a gaping hole in my basement floor. Unacceptable, told him to finish up what they are doing and be done with it. All this with a backdrop of arguing with me when I began to ask a few questions about why he didn't camera the job before in addition to just walking into my home the first time he showed up like he lived here.

Will V., Technician came to replace leaky copper pipes and abs drain pipe in our house. He was professional, knowledgeable, courteous, and took the time to explain everything clearly what needed to be done prior to doing the repair. He was upfront about the cost of the repair so- no surprises. He immediately got to work. He worked diligently, efficiently and cleaned after the work was done. Excellent job!! We are pleased with the service we received and would highly recommend Will V. of Mr Rooter Mississauga for any future work.

Did you see the repairs carried out in my apartment and the cost? You must be left wondering how ON EARTH can the company charge 921 dollars for toilet rebuild and the shower faucet leak?

DONT EVER GO TO THIS COMPANY. There are very polite, very patient and WILL REMOVE YOUR SKIN.

I got taken in my the offer of free estimates and the friendly banter. When the final bill came, Vincent was apologetic and explained that it was high because of high OVERHEADS.

Well, you have your answer. The work done by any plumbing agency is the same, the extra that you pay is for the overheads, brand value, advertising, and so on.

Always avoid high cost companies like Rooter- go to medium sized companies which will provide the same quality of work and same guarantee at a much lower cost.

Now you know the reason why they are called Mr.!