Mr Rooter Plumbing Of Mississauga On

Good Morning,I wish to provide some feedback as a result of a service call performed yesterday, Feb.6/2017 at our home in Mississauga.I should also add that this is not the first time I have used your services over the past number of years. However, my wife and I both felt compelled to send off a note to say how pleased we were with Chris Ford and his professional, friendly and customer focused attitude. It started at the front door as we were greeted with a smile and a Rooter mat for protecting our floor and with special 'Booties" to go through the house.The job we needed completed may have seemed simple, but in fact was more challenging than first appearance. We had a water leak which ended up in our main level, (we own a two story home), which damaged part of our Den wall with no apparent plumbing issues from above the damaged area.However we do have a half bath located on the adjacent shared wall.At first it would seem a roofing issue, but once the investigation was done, it was confirmed to be a crack in our exhaust vent elbow pipe which runs from the main level 1/2 bath on the main level through the second floor walls and into the attic.where the pipe takes a 45 degree turn and runs along the attic to the outside vent pipe. The area space and location was difficult to access and even more difficult to get too. I am please to say Chris was able to replace the elbow and corrected the slant of the venting so that water /condensation can be properly inclined to avoid any future problems. This was no quick job, but the price quoted upfront was very competitive and did not change even after the additional time. As well, Chris spent time reviewing our overall plumbing 'health' of our home and answered many questions which was a bonus for us to ensure our safety and peace of mind and we never felt we were being rushed.Going forward, we went over our future plans to change some our existing fixtures and Chris was able to provide us an immediate quote, yet another bonus for us.In conclusion, when you read what Mr Rooter's values indicate: Respect, Integrity and Customer Focus which often are words, it is our experience that this is not just words but actions.We would recommend anyone looking for this high caliber service from one of the best, if not the best Plumbing Professionals available Michael and Brenda McDonald Mississauga, On.

Called them to fix kitchen drain pipe leak going down the basement. Although I had already identified the fault location behind dry wall in the basement, they still charged me $500 for cutting 10"x10" in drywall and replacing the broken pvc pipe bend. Although job itself was completed in 20 min the guy (William) who came to fix the leak spent at least 1 hour just sitting in his van parked outside my home. I think he was making effort to justify his time spent on job for which he charged me $500. I am mentioning this here because the same guy did same thing again after few days when i asked them to quote me for installation of kitchen faucet and undersink plumbing for which they quoted me around $700.
Their plumbers are used to spend more time outside customer house than inside addressing the problem. May be it has something to do with their time+cost charging to their employer for a particular job.

I am writing this review about your staff member Brian M. He has worked on two bathroom projects for me. He is an excellent worker.
I am very impressed with his working ethics. He is always right on time. Explains the project in how we could fix things very thoroughly. He gives you an estimate and tells you how long it would take. He is always right on the timing. And he has a very pleasant personality. I would not have any other plumber doing the work for my home.
I feel I hit the jackpot! Appreciate this man he is a big asset to your company!

Erica Horst-Van der Linden
10 Kendal Ave,
Toronto,On, M5R 1L7

Phone: 416-884-0798(C)

Sean from Mr Rooter was very pleasant and polite, and took his shoes off at the front door. He was very profession able, helpful and informative and answered any questions I had. The work was done efficiently in replacing the pipe to the water heater in the basement. He was very thorough and went the extra mile in checking our laundry drainage which was thankfully alright. Would definitely call Mr Rooter again if we had a problem.

Fantastic,professional service from Rick who did not give up and solved our drainage problem in the kitchen and upstairs bathroom due to previous owner's horrible plumbing work. Extremely knowledgeable; educated us on how to avoid problems in the future. Very pleasant to deal with and extremely clean. I had no mess to clean up at all. My husband and I learnt a lot from him and I would definitely call him in the future and I would also recommend him to my friends.

Great experience. I had aa emergency coming home from vacation. Someone was sent out right away and he did a great job. I signed up for thier membership, definitely worth it and I will be definitely be using them again. Plumber Todd White came out to work on our house and he was very professional and ggreat guy. I will be definitely be asking for him next time.
Thanks Todd and Mr. Rooter

We just had four high end toilets installed in our thirty year old home. Mike from Mr Rooter did a fantastic job. He ran into several roadblocks given the age of the previous plumbing and some creative installation techniques used by whoever did the original work. Mike solved every problem with as little extra cost and hassle to us as possible. He worked tirelessly for ten hours to get the job done, and left everything spotless. Both he and his colleague, Eric, were polite, friendly and efficient. Would definitely call Mike next time.

I contracted the services of Mr.Rooter plumbing for connecting a new faucet in the kitchen and adjusting the drain pipe (copper pipe). The ad for this business says we always give you the total price ahead of doing any work, that sounded good to me.
Brian showed up and from the start I had bad feelings about his honesty, here is why:
The copper drain pipe that was used to connect the drain basket under the 2 bowl sink he said "is all garbage and has to be replaced", all. I disagreed since it was replaced just over a year ago. He had to agree. I asked how much it will cost everything and he did not provide a total, he said "90$ + 20 for 2 braided hoses + some small dollars potentially". This is not what the company is advertising as their process. I repeated, loud and clear "so the total cost is 90 + 20 + maybe a few more bucks ?" and he said Yes. My wife was present and she later confirmed she heard the same thing.
When the job was done he filled both bowls with water then removed the plug and told me he needs to snake it as well. I asked why (nice trick) since with the plugs removed and water fully open there was absolutely no sign of slow flow. Even a single bowl full of water drained really fast. He had no explanation so I declined what was an obvious unnecessary work. I asked though how much would that be, just because at this point in time I was getting curious to see how much he would charge. Then the shocker came, he said "I can do it all for 415$". I thought I was not hearing right so I asked him to explain where is the 400 number coming from since he started from "90 + 20 plus a few more bucks potentially". Brian said then "Oh .. I said 290 + ..." which is absolutely not true, later that night I spoke with wife and asked her what she heard and she confirmed my version, "90 + 20 + maybe a few dollars".
I told him that is not what he said and given that I was pressured on time so I put the money on the table. Only at this point in time he entered the authorization for payment in the electronic pad and produced the invoice. He did not care to explain at all how he got to this amount, despite my request. I paid and let him go but by now I new I was a sucker and was not feeling well for being taking advantage of.
I spoke a day later with someone from office who called to ask for feedback and I asked her what is the process with the quoting, she confirmed that contractor is supposed to enter authorization in the electronic pad with full amount and only AFTER start the work. This is not what he did and customer service said that is strange.
Today I got a phone call from someone else (some supervisor that supposedly was to follow up) and the guy basically told me that everything is good. I asked him how can it be good if he said thing that had no truth resemblance and did not follow the process for quoting that would have avoided any issue. He said that he has no problem with that.
He also said that a basket strainer is 40 dollars (I asked Brian to use one of his instead of what came with the sink to minimize work, since one that came with the sink was deeper and was not fitting with current drain pipe assembly because of that).
The arrogance in telling me that such a basic basket strainer assembly cost if 40$ tells it all. It is 12$ at Home Depot, see attached image) and of course a franchise business like Mr. Rooter gets them at further discount.

In summary Brian aimed to extract (again, there is a different word that better apply but is banned on this website) money he did not deserve from me and he was successful. Great for Brian, not so great for many other vulnerable people that people like Brian or Mr. Rooter may aggressively corner into charging (there is a different word for this but apparently is banned on this website) of hundreds of more dollars. I happen to be able to pay that inflated cost but this may not be true for seniors on a budget.
I will not do further business with Brian nor with Mr. Rooter. Unfortunately these days is quite difficult to find an honest contractor so my advice is to always have the contractor write down the total amount before any work is done. If then the contractor tries to pressure you into paying 3-4 times that agreed price simply tell him to leave the house without paying one cent. Management will come around and will have to agree with the written amount, they would lose any argument in any court of law in this country.

Two thumbs up to Nasir for his efficient and timely work. He was prompt, respectful and very neat, getting the job done to our complete satisfaction. A nice young man who takes pride in his work. Thank you Nasir!

Very impressed with the service provided to us by Alex MacEwen. We called Mr. Rooter to deal with a few issues we had upon moving into our new home and were not disappointed. We will happily call Alex and Mr. Rooter in the future.