Iko Shingles

IKO Warranty has made it impossible to make a reasonable claim for (minor) wind damage to IKO shingles.

IKO shingles were installed on my new home with a wind rating warranty. After a wind storm where the wind speed was less than the warranty rating a few shingles blew off of the roof (see attached photo). The warranty stated that the shingles would be replaced and installed under the warranty. Unfortunately, you have to mail some damaged shingles to IKO warranty for their review (along with pictures) for a decision to be made on my claim. The cost of sending IKO warranty two shingles is cost prohibitive as compared to the cost of a package of shingles (approximately $22.00). I was simply hoping that the photos of my roof would have been enough to satisfy IKO warranty that my roof has in fact sustained wind damage. My offer of one IKO voucher for one package of IKO Cambridge AR shingles so that I can repair my roof and save IKO the cost of having a company repair my roof was rejected by IKO warranty.

IKO's claims process is cost prohibitive and apparently inflexible. I was hoping that IKO warranty would have seen this from my (the customer) perspective and simply provide me with one IKO voucher for one package of Cambridge AR shingles.

IKO warranty has failed with respect to reasonable customer service.