Excel Moving & Storage

Overall, we were quite pleased with our experience with Excel Moving & Storage. Sean was very professional and easy to deal with throughout the entire process.

The movers arrived on time and were organized and efficient. Our belongings remained in storage for approx a month and were returned to us in the same condition - all items were accounted for.

I was pleased that Sean arrived at the end of each move to ensure things had gone smoothly.

At first, we were really happy with our quote and with Sean in particular. He was friendly and took a personal interest in our move. However, this changed when things took a turn for the worse. A fairly valuable framed piece of art was shattered by the movers. They apologized right away and told us they would report it to Sean. They never did. We were left to follow up on the matter several times. Sean agreed (on email) to issue a cheque for the damage but it never came, despite repeated emails telling us it was coming. Worse than this, almost new all-season tires "disappeared" during the storage portion of the move. The ones delivered to my new house were not the same ones picked up from my old house. The "replacements" were from a dump. This move cost me a lot more than the original quote.

I've read Sean's response and I'm sorry we've come to odds. It was a very fair quote and the movers were very friendly, but the lithograph was shattered and the promised cheque never arrived after 8 weeks, so rescinding it is somewhat redundant. I do believe that the warehouse is secure and always suspected the tires were "lost" in the transit portion. Sean really did seem to want to make the situation better so I was surprised that the offer for compensation turned out to be untrue.