Ace Flooring Premium Tile & Stone Ltd

This is a business with a very deceitful, dishonest, phony owner, who has anything but a customer service mindset. In fact, the [fake] cordiality and professionalism he displayed when we purchased flooring from his store literally died the moment he took our payment. When a customer spends $5000+ at a private store, the least that owner can do is honour his word, but this is exactly what Kam did NOT do on more than one occasion. Although Ace has some nice looking products, I would never ever recommend anyone to make any purchases there. Save your time, money and sanity, and shop anywhere but here.

At the time of purchase, we accepted Kam's offer for delivery as he said he can give it to us for $100. We confirmed that we live on the second floor of an apartment building (with an elevator, of course). He also specifically told us that after we finish our renos, we can return any unopened boxes of leftover product without a problem.

The day the floor was delivered, we literally waited around all day, missing important work and appointments. I had to call the store several times that afternoon to inquire about our goods. Instead of "before noon", the driver finally arrived at 6. Imagine our surprise when he refused to bring the product to our door. Last time I checked, this is what "delivery" meant - your goods are delivered to at least your doorstep, as was the case with all of our other numerous contractors. When we called Kam to tell him this, all he did was explain that the driver is not his employee. Really?!? When someone arranges and purchases delivery through a business, the business *is* responsible for insuring the product gets to the customer as initially agreed. At the end of this very stressful day, my husband was stuck with a load of heavy boxes that he spent almost an hour carrying to our unit. We were furious, especially at Kam's response. He did not bother to offer giving us back $100, simply stating that he had paid the driver a lot more than $100 we paid him! If this statement weren't so sad and pathetic, it would truly be hilarious!

The last straw was Kam refusing to take the leftover, unopened boxes of laminate floor that we attempted to return to the store with the original receipt. Apparently, it had been more than 30 days, as per the receipt, and the product is no longer in his store; therefore, he has no use of it. Wow! Even though it has been over 2 months since the original purchase, after the stress he had already caused us, the least he could've done is accept the return. He didn't. He practically ripped us off $100 for delivery, left us stranded on the sidewalk in front of our apartment building with a truckload of heavy boxes at the end of the day and he hadn't even made an attempt to make up for it. This speaks volumes about his integrity as a person and a businessman. Like my husband said, luckily we can live without $100, while this owner obviously can't. He is not the first nor the last person who developed a business by deceiving individuals.

Ace tile is the best that’s all I can say love their products , we purchased many tiles for our new house, we will come back for sure .
Thanks or all your help

Very good service and best price
I love this store I felt with jam he's awesome person and very friendly person I recommend this store to all my friends
Great prices
Must go there

We were just told that they did not have enough stock of our tiles despite numerous assurances that they had it in stock. My contractor came Monday for the tiles. I was told by the owner since he wasn't there he couldn't give us the tiles and to come Tues. I thought this was weird. It didn't make any sense because the warehouse is manned by another worker and not even located in the showroom. Well, come Tues, my contractor makes another trip and lo and behold we are told there was not enough stock. This is the final part of our reno. There is nothing else to do. Not only has this wasted our contractor's time, it will delay our completion date by at least a week. Apparently the new tiles should come either Fri or Mon. We'll see if this is true. I will update then. Honestly we had good experience with them in the past. This is why I came back for this reno. But the reason why our tiles were not in stock and their response to the issue was disappointing. (The paperwork marking our tiles flew off the pile and the 'new' worker gave some of the tiles away). Based on my past experience with them I really expected better.

Do not take their word for granted. As soon as payment was made the customer service disappeared. The tiles did not arrive 'from the warehouse' as scheduled, their worker forgot to pick them up the second time I went by and they accepted three tile sheets back but still haven't refunded my credit card after four phone calls when '_______ will do it when he gets in.

In short, terrible customer service and reliability for my experience. Do not count on any form of return when they try to get you to purchase extra, or your product being ready as scheduled.

Two huge reasons any contractors/customers should avoid them; scheduling and finances/refunding excess product.

Very bad experience. Purchased tiles from this shop and later wanted to return them. Despite the receipt stating that restock within 30 days would be ok with 20% return fee, the owner and his assistant "Sam" made some feeble excuse about not taking them back - said that they had now sold out of that tile and that 100sq ft was too small an amount to return.

I went to many store in burnaby, richmond, finally i found this store in corner of bridgeport road and simson Ace tile the owner and stuff was very helpful,pricing and quality very reasonable, i would recommomnd this store for all your reno and new houses

I was very pleased to find a large selection at this store along Bridgeport. The customer service was great! Although there were more customers than customer reps at the time I had gone, the reps were able to help all the customers in a timely manner and help me pick out the perfect tiles for my kitchen. The quality was great and my flooring renovation went very smoothly and was completed within a couple of days!