The Pool Company

Swimming Pools, Spas & Hot Tubs
Mount Albert ON L3Y 4V8
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Zephyr  >  The Pool Company  >  Above Ground Pool Installation
Ash from Thornton
Ash from Thornton
2 reviews Bradford West Gwillimbury, ON
3/10

Above Ground Pool Installation

I want people to read this review, so I will make it short.

Pros - I found Jon and Darrell to be very nice people
-There prices are reasonable
-They took away some yard waste
Cons - The job took over TWO WEEKS to complete, when big companies do it in a day (7am-3pm)
-While discussing options in the backyard, we agreed on a course of action, which they didn't take, they charged me for it, and then told me I should have read the EXACT wording. Any mention of 'fine print' is a red flag
-Our pool has an incredibly bumpy bottom
-They left garbage at our house
-They ruined an O ring in our ball valve and when made aware, they did nothing to correct this.
-After repeatedly telling where I wanted our solar heater (which I am sceptical if it even works), it was installed in a location that only receives 3 hours of light a day. They did move it, but their attitudes also changed that day
-They said they were coming on certain days and then never showed up
-They said they would come back with a pole and solar cover and teach me how to vacuum the pool, I still have no pole or any clue how to properly run the pool
BOTTOM LINE - I am disappointed with the experience. I was patient and tried to be understanding. Their prices are low, but you get what you pay for. Jon and Darrell are very nice people, but being a nice guy should be the icing on the cake of a project well done, not the only redeeming quality.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Be clear and concise on work to be completed. Listen to the customer. Follow through on what you say.
Any advice to offer fellow homeowners facing a similar project?
Get everything in writing. Be firm with your expectations. You need to be satisfied.
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