Very dissappointed - this guy just wanted his call out fee
I have waited almost 2 years to write this review to see if the bearings would fail as Steve said they would. Steve quoted $700 to repair my 3 yr old washing machine but said it wasn't worth it because there was play in the main tub bearing and it would likely fail in 6 months. Rather than give up on our fairly new washer my husband took it apart and after finding the hose blocked we replaced it. Here we are 2 years later and after replacing a $20 hose washer is ticking along fine. I think that if it isn't a simple repair the guy just says its not worth fixing, collects his fee for coming out and goes merrily on his way. Pretty good gig for 5 minutes work.
- Approximate cost of services:
- $125.00
- Company Response
Dear Sheri Lyster,
It’s disappointing to see this review, especially when we weren’t given the opportunity to address your concerns directly. Steve has been in this business for over 39 years and has built his reputation on providing honest and accurate assessments. When he noted the wear on your washing machine’s bearings, his advice was based on extensive experience and a commitment to ensuring our customers avoid potential costly repairs down the line.
Our goal is always to provide the best possible service, and we stand by the advice given. If you had reached out, we would have been more than willing to discuss your concerns further. We’re here to help our customers make informed decisions, and we regret that you chose to share your frustration online after almost two years rather than contacting us directly.
Respectfully,
Valley View Appliances/ Service Team