Simply Comfort

WHATEVER YOU DO CHOOSE A DIFFERENT COMPANY. This is the most unorganized and unprofessional company ever. I called them around 1:30 pm on feb 6, 2017 to notify them that my furnace was not working and they told me a technician would call me within a few hours to schedule an appointment. NO TECHNICIAN EVER CALLED. I got a call around 7pm from a customer service representative asking me if my issue was resolved and I said no no one has called me all day. I finally received a call 20 min after to schedule an appt. obviously the first representative did not send the proper information as the second representative was under the impression that the issue was already fixed. My house has been at 10 degrees since yesterday and it is freezing!!! This is an issue that if we are paying monthly for this service should have been fixed ASAP. The company offered me nothing but an “I’m sorry”. Pathetic. Worst company ever