I have been waiting for three weeks now to speak with customer service. every time i am put on hold and then they eventually hang up the phone after waiting for several mins. i have a nest thermostat which i am still paying for for 2 yrs now. Must have paid for it 5 times already since the cost is about $399. the monthly fee included furnace maintenance. My furnace was not working and i called to have it looked at. i was in the cold for 2 days after being told that a technician is on their way. they must have been coming from Dubai or some place out of town as it took 2 days to get here.
i am moving and want to know what are the procedures and its over a week and still waiting for customer service. seem like it is a one man show as it is the same man who answers and say that i have to call back next day..
- Approximate cost of services:
- $49.99