purchase and install of water softener and humidifier
I took a day off from work for the installation to find out that instead of sending the 2 people to install the water softener and humidifier, they only sent the person to install the water softener. There was a mix up so they said the person to install the humidifier had to come at night. The other disappointment was the reverse osmosis device, I had the expectation that the water was filtered and cold like the water I get at work but after the install, the water temperature was luke warm. I called and complained to the sales person "Sam" who said that he would look into it and call me back but still no call back weeks later. Disappointed in the service.
- Approximate cost of services:
- $50.00
- Company Response
Good Morning Mrs. Lagonia, We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. Please feel free to reach out to us at info@simplycomfort.ca and we will be happy to rectify the issue!
Best Regards,
Elisabeth