We used Lesley when we put new blinds in our condo and had no issues, so thought she was great. When we moved into our brand new home with lots of windows we thought she was a good choice to go with. Wrong! One of the blinds for the bedroom was missing from the order and took weeks to get it in. The roller blinds she recommended did not offer enough privacy even though she said that 99% would be enough. Let me tell you, in a bedroom 99% is NOT enough! We asked her to come up with other options, none of which were acceptable, so we decided to change to drapes in the bedroom on our own.
Also, soon after having the roller blinds installed, a clutch broke on one of the blinds. Since they were under warranty I asked Lesley to come and fix it. Six months and many emails later I could still not get her in to fix, so I ended up going directly through to the distributor and they sent me a new clutch.
I agree with the other reviewers, once she has your money she just doesn't care. Disappointing service all around.
- Approximate cost of services:
- $6,000.00