I had Peter from Green Fox in my house on September 16, 2015. Peter measured 8 windows and 2 doors (front door and side door). Peter recorded the information first on an 8x10 sheet, then transferred it over to an 18x16 estimate form, then he entered the information into his laptop computer. Peter left our house, said he'd be back in a couple of days with a price. Peter returned on September 18th and gave us a price of over $16,500 for everything. I rejected his price, because I had 2 previous estimates that were substantially lower. Peter asked me how much I wanted to spend on the project - I told him $10,000. Peter quoted the windows as crank-style windows, instead of sliding windows because as he said "your windows are too big". Peter left our house after I told him what I would pay as a maximum. A couple of days later Peter called me and told me he had talked to his boss and that they could supply us with 8 windows and 2 doors for $10,000. So I told him to come over and we could do the paperwork.
Peter came over and he started recording the information for the front door because the door opening size had to be adjusted (the door opening was being made smaller) -- he started with the front door because there was a lot of information to gather. We spent about 45 minutes to an hour just getting the measurements for that door down on paper. It was very important to me that this front door replacement did not have a brick moulding. Then Peter started to write information on the order form for the side door. Then he abruptly stopped and said "I'm putting in too much information. That door is just a 're and re' (remove and replace)" and he scratched out some of the writing he had, but not all of it. Peter said "The side door is an easy one to record, we'll move on to the windows" and we didn't finish the paperwork for the side door. Peter said we'd go back to it.
Peter then started recording all the information for the windows, and then he asked me "which way would you like the windows to slide?" and I looked at him confused. Peter saw that I was confused and said "Oh, we did a calculation and found that your windows are only 8% over, so you can use slider windows." So Peter recorded the information for the 8 windows. This took around another hour to hour-and-a-half. Peter was constantly drawing my eye to the paperwork for every window, asking me different questions -- I was constantly looking at the paper and practically co-wrote the information. Then Peter tapped the 2 sheets on the table, and said "Finished". Peter passed the papers across the table to me to be signed. While I was signing, I asked Peter "Are you sure there isn't going to be a brick moulding on that front door?" and just at about the same time I was passing back the paperwork, Peter said "I'll write it on the form in big letters so they can't miss it" and he did, writing on both forms. He gave me the impression he was writing it on both forms, but he only showed me the door form (not the window form). He seperated the sheets (carbon copies) and gave me a copy. I paid 30% of the total bill up-front the next day.
Later on, it turned out that Peter had written "No brick moulding, no casing" on the door order form, and on the window form he wrote "8 windows, 1 door" (even though we had agreed on 8 windows and *2* doors for the agreed-upon price).
I folded the paperwork and put it away, because it was going to be 6 to 10 weeks for delivery (which actually turned out to be 13 weeks). I did not notice the discrepancy til I went to get the paperwork to pay the balance, because they brought the windows one week and the doors the next week, so when they brought the doors I saw that Peter had wrote "8 windows, 1 door" on the paperwork. When I called Green Fox to tell them there was a major problem, Peter was away for holidays or not available for another 5 or 6 days so Pavlo got on the phone and I started to explain the situation to him, and he asked me "How did you do this?" as if to imply that this was my fault. So Pavlo insisted I take the front door that was there because I had ordered it, and there was no getting around it. I told Pavlo that I would pay another 33% in good faith that we would get the problems solved. When they brought the door, it had a brick moulding -- it wasn't the door that I ordered. But I had to let them install it, because they had destroyed our old door and I didn't see the door 'til they had removed the old door. I didn't have another choice because it was cold in mid-December by the time they were there to install it.
Peter came back from holidays around 4 or 5 days after the door was installed, so I called to have Peter come over and see me so we could straighten out this mess. Peter showed up, and I asked him what happened, and he said "What, I don't know what you're talking about." I said "Well how many doors and windows did we order?" to which Peter replied "Well, how many are on the sheet?" I said "It's 8 windows and 1 door, but we had agreed on 8 windows and 2 doors for 10 thousand dollars." So I asked him "How many windows and doors did you measure?" to which he replied "I forget." So I said "Peter, look at your laptop, it'll tell you, because you recorded it in there." Peter said "I forgot my laptop.". So I asked him a few more questions which he wouldn't answer directly (he talked around the questions). Peter also said "My boss said you signed for 8 windows and 1 door, so that's it.". Peter left.
I called his boss Pavlo the next day, because I thought that Peter was playing us against each other. So I asked for a meeting with Pavlo and Peter , and I asked Pavlo to tell Peter to bring his laptop. When they showed up, Pavlo came in like an enforcer instead of someone that was there to solve a problem. Peter showed up with a laptop and once again we went through a few questions, which Peter and Pavlo both avoided, insisting that I pay. When I asked Peter to look at his laptop again for the information about how many windows and doors he measured, he told me the information was on his other computer and not the one he brought with him. The meeting was going nowhere, so I showed Pavlo the 4 items that were wrong with the order that was provided. One was a damaged window, the 2nd was a window that was manufactured upside-down, the third was the door I ordered which had a brick moulding when it was specified that it shouldn't, and the 4th was a door that was completely missing. Pavlo threatened to take out the windows because I was refusing to pay. Pavlo also threatened to sue us, and put a lien against our house. Pavlo was there to threaten us and intimidate us -- he was not there to solve the problem. When I was showing Pavlo the problems, he was downplaying the importance of everything I was saying and acting like there was no problem (ignoring what I had to say). This meeting was obviously going nowhere, so I told them it was time for them to go. When I was taking them to the door and they were putting their shoes on, Pavlo made a comment about how he could see we were a "good Christian family" because we had Christmas decorations up, and Pavlo said we were trying to take food out of his daughter's mouth. So they left and Pavlo sent an E-mail back which was an ultimatum: "Pay for the doors and windows that I ordered, and I'll give you a side door, but you have to pay in full.". I refused, because that was not our agreement, and once I paid for the windows and doors I figured I'd never see him again.
I told Pavlo through E-mail that I wasn't willing to pay in full, but that I would pay $1600 and hold back $2000 until the side door was installed and the other problems were fixed. He did not answer my E-mail. A week or so later, I E-mailed Pavlo back again to tell him that he had 15 business days to get back to me or I would consider the matter abandoned. He did not answer this E-mail either, but at the time the 15 days was up I received a notice from a collections agency. I contacted the agency and they said there was a simple solution: We could have the money placed in trust and that would solve the problem. I agreed to it, and the agency said they would call me back in a couple of days. When the agency called me back, the agency said that Pavlo would not agree to it -- he wanted me to pay the full amount. I refused and waited for what Pavlo was going to do next. This was all around about January 18th of 2016. The next time I heard from Green Fox was March 8th, when a Bailiff brought us court papers.
So the matter went to court. The matter went to mediation first, and while we were at mediation I asked for both computers Peter referred to, and both Peter and Pavlo denied using computers. At that meeting, nothing was solved. So we ended up going to a pre-trial. When the judge heard the argument that Green Fox used and their lack of evidence, he strongly suggested that they take the offer that we made them.
It took us 14 months to get through this process (from November 2015 when the problem was spotted, to January 2017 when the courts resolved the matter in our favor). They had ignored any attempts made by me to resolve this situation and instead relied on making threats of taking this matter to court to try and get me to pay them the full amount for a job that was never completed properly.
I would recommend not to do business with this company or you may face the same unnecessary nonsense that we have had to go through.
