GreenFox Windows & Doors

Windows & Doors Installation & Service
Edmonton AB T6E 5E8
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Reviews for GreenFox Windows & Doors

Average customer rating:
9.6 10 (743 reviews)

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Disaster
Disaster
1 review Spruce Grove, AB
0/10

One Window

I ordered 1 window back on May 30. I was promised the window September 11/24. To date I do not have a window. I feel that this company is not fully disclosing the issue. What happened to my window. I wanted to cancel but they would not let me. The contract I received was incomplete and misleading I had not even initialed some parts of it. Had I not reached out to Fox Windows I would not even know whats going on. Communicate etc has been horrific.
They still cannot guarantee a date for my window. I called around and most other single custom windows can be made and installed in 8-10 weeks.

With all my issues they want to offer me 50 bucks - how insulting. I have had to rearrange and cancel plans due to expecting my window installed by Sept 11. My time is worth more than 50 dollars .

I do not recommend this company at all.

Approximate cost of services:
$3,500.00
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Private User
Private User
1 review Calgary, AB
10/10

Window Replacement

We got our large living room window replaced by green fox after previously getting them to install our front door. Each time they have been a pleasure to deal with. We will use them for any future windows projects.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for that summary of your GreenFox experiences -- both of them ... ! ;-)) First a door, now a large living room window, and you're endorsing us for future projects as well ... From our perspective, it just doesn't get any better than that -- just wonderful! Thanks for sharing!

Private User
Private User
Private User reviews Calgary, AB
10/10

Door replacement

Yuri was very thorough with explaining and finding me the right door. Installers were very quick and detail oriented. Very happy with the end result!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for the ten stars, and we appreciate the bouquet for Yuri ... ! Thanks to him -- and all of our installers -- we're able to give our customers the ten-star serve they deserve, and it's why you're so happy with the end result! We couldn't do it without them!

Private User
Private User
Private User reviews Calgary, AB
10/10

Patio Door Replacement

Green fox gave excellent service and advice. The installers were quick and efficient. I would use them for any future window renovation.

Approximate cost of services:
$3,500.00
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Company Response

Thank you so much! Excellent service and advice ... Quick and efficient ... ! Wow! We may hire you to write some commercials for us! ;-)) On the other hand, your fabulous review -- and your intent to call us again in the future -- just made our day!

Private User
Private User
Private User reviews Calgary, AB
10/10

Patio Door & Window Replacement

30 year old home! Working to increase energy efficiency and Greenfox has been more than professional with each step of the process. I highly recommend them!

Approximate cost of services:
$23,000.00
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Company Response

Thank you for the kind words and endorsement! Yes, older homes like yours are most often in need of new windows and door ... Not only are the old ones showing their age with untold wear and tear, the advances in technology built into today's window and door products has come a long way in those 30 years -- the example of energy efficiency you mention is just one example! Your timing couldn't be better! Enjoy!

LBrown
LBrown
1 review Mill Woods, AB
0/10

A Nightmare Experience with GreenFox - Avoid at All Costs

We initially chose GreenFox because our neighbors had a positive experience with them. Unfortunately, our experience has been nothing short of a nightmare, spanning over eight months with issues still unresolved as of October 21, 2024.

Our problems began right from the start. GreenFox placed an order for a window we explicitly said we didnt need and missed the garage man door entirely. When the installers showed up with the unwanted window, they argued with me about installing it, despite me clearly stating multiple times that it wasnt necessary.

The issues continued with our kitchen window. I had specifically requested a box window, even showing our sales rep an example from our neighbor's house. When the installers arrived, they had no idea about the box window and left the project half-finished for six days, exposing the wood to rain and causing water damage. Instead of replacing the waterlogged wood, they argued about it. To their credit, they matched the siding colour to the stucco.

The doors were another disaster. Upon their arrival with the late April window installation, the "privacy glass" was completely see-through. The doors were only painted on one side, despite ordering both sides to be painted. It took them eight weeks to fix these errors, despite claiming it was a "top priority." The front door didnt snap shut and required an adjustment. The strike plates were improperly installed, sticking out by a ½ from the door jamb which caught on clothes and even caused me a painful injury. The standard is ¼. The garage man door was finally installed after a ridiculous delay, and they supposedly "custom made" smaller strike plates that took over a month to arrive. The Novatech people concurred that ½ was too much.

Since the installation, we've been waiting for the energy stickers for the doorsrequired for the Greener Homes Grant energy auditwhich were missing. Multiple calls, emails, and texts have gone unanswered. The door manufacturer says they have this information. As it turns out, GreenFox has not submitted their kit to Novatech for testing which would then produce an energy rating for the doors. The doors that GreenFox installed have an energy rating of zero. This has cost us money from our Greener Home Grant.

We were also promised a $150 admin fee reimbursement related to their financing setup and $300 compensation for the window we didnt want, and as of now, weve received nothing. That promise was made August 8. It is now September 19, no refunds and the unwanted window for which we have been charged has not been returned to us.

GreenFox has been a nightmare to deal with, with a complete lack of accountability, broken promises, and ongoing issues. I would absolutely NOT recommend GreenFox to anyone. In fact, I would actively advise others to avoid them to spare themselves the frustration and disappointment weve endured. We hope should there be issues with these windows and doors in the future, that they honour their warranty, but Im not hopeful.

Approximate cost of services:
$30,000.00
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Company Response

We sincerely apologize for the major inconvenience this has caused you. We will send this to local management so this can be looked into and addressed accordingly. Thank you for taking the time to provide feedback.

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Window replacement

Great workman, very accommodating and helpful.
I would recommend this company and its people. Great!

Approximate cost of services:
$2,600.00
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Company Response

Thank you for your business and kind words.

Private User
Private User
Private User reviews Calgary, AB
10/10

Doors

New doors and door frames installed. Great product and a great install team. No mess left and Id recommend them.

Approximate cost of services:
$7,800.00
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Company Response

We sure do appreciate those kind words! Whether it's doors (or windows!) our great range of products and the great teams who install them are the reason we get recommended by so many satisfied customers! We know word of mouth advertising is the best advertising there is!

Private User
Private User
Private User reviews Calgary, AB
10/10

Window Replacements

Efficient and excellent workmanship. The company was responsive to our schedule and our needs. Would give the company my unqualified recommendation.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for that! The recommendations of our legions of satisfied customers are a badge of honour we wear proudly! So, yes, tell family, tell friends what a great job GreenFox Windows & Doors will do for them, too!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Green Fox replaced all of the windows in our house.

Green Fox Windows replace all of the windows in our house.
They were very friendly and professional.
The job was completed in 3 days.
I have recommended them to friends and family.

Approximate cost of services:
$22,000.00
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Company Response

Thank you so much! Your awesome review says loud and clear exactly what we want everyone to know: friendly and professional ... and you highly recommend ... ! That pretty much sums it up in nutshell, doesn't it ... ? ;-)). Thank you for the endorsement, we're delighted to hear your experience with GreenFox was a most positive one ... !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GreenFox Windows & Doors

GreenFox Windows and Doors is a Alberta owned and operated company. We use only the highest-quality products on the market in all of Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, we chase perfection and are committed to zero defects which enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals are proud to help you even after the job is complete. If you are in market for new windows and doors then give GreenFox a call. We have offices located in Edmonton, Red Deer, Calgary, and Lethbridge.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
GreenFox, VinylBuilt, Cobra, Novatech, Trimlite, & ODL
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
https://www.greenfoxwindows.ca
YEAR ESTABLISHED
10
NUMBER OF EMPLOYEES
200
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.