GreenFox Windows & Doors

I ordered 1 window back on May 30. I was promised the window September 11/24. To date I do not have a window. I feel that this company is not fully disclosing the issue. What happened to my window. I wanted to cancel but they would not let me. The contract I received was incomplete and misleading I had not even initialed some parts of it. Had I not reached out to Fox Windows I would not even know whats going on. Communicate etc has been horrific.
They still cannot guarantee a date for my window. I called around and most other single custom windows can be made and installed in 8-10 weeks.

With all my issues they want to offer me 50 bucks - how insulting. I have had to rearrange and cancel plans due to expecting my window installed by Sept 11. My time is worth more than 50 dollars .

I do not recommend this company at all.

We got our large living room window replaced by green fox after previously getting them to install our front door. Each time they have been a pleasure to deal with. We will use them for any future windows projects.

Yuri was very thorough with explaining and finding me the right door. Installers were very quick and detail oriented. Very happy with the end result!

Green fox gave excellent service and advice. The installers were quick and efficient. I would use them for any future window renovation.

30 year old home! Working to increase energy efficiency and Greenfox has been more than professional with each step of the process. I highly recommend them!

We initially chose GreenFox because our neighbors had a positive experience with them. Unfortunately, our experience has been nothing short of a nightmare, spanning over eight months with issues still unresolved as of October 21, 2024.

Our problems began right from the start. GreenFox placed an order for a window we explicitly said we didnt need and missed the garage man door entirely. When the installers showed up with the unwanted window, they argued with me about installing it, despite me clearly stating multiple times that it wasnt necessary.

The issues continued with our kitchen window. I had specifically requested a box window, even showing our sales rep an example from our neighbor's house. When the installers arrived, they had no idea about the box window and left the project half-finished for six days, exposing the wood to rain and causing water damage. Instead of replacing the waterlogged wood, they argued about it. To their credit, they matched the siding colour to the stucco.

The doors were another disaster. Upon their arrival with the late April window installation, the "privacy glass" was completely see-through. The doors were only painted on one side, despite ordering both sides to be painted. It took them eight weeks to fix these errors, despite claiming it was a "top priority." The front door didnt snap shut and required an adjustment. The strike plates were improperly installed, sticking out by a ½ from the door jamb which caught on clothes and even caused me a painful injury. The standard is ¼. The garage man door was finally installed after a ridiculous delay, and they supposedly "custom made" smaller strike plates that took over a month to arrive. The Novatech people concurred that ½ was too much.

Since the installation, we've been waiting for the energy stickers for the doorsrequired for the Greener Homes Grant energy auditwhich were missing. Multiple calls, emails, and texts have gone unanswered. The door manufacturer says they have this information. As it turns out, GreenFox has not submitted their kit to Novatech for testing which would then produce an energy rating for the doors. The doors that GreenFox installed have an energy rating of zero. This has cost us money from our Greener Home Grant.

We were also promised a $150 admin fee reimbursement related to their financing setup and $300 compensation for the window we didnt want, and as of now, weve received nothing. That promise was made August 8. It is now September 19, no refunds and the unwanted window for which we have been charged has not been returned to us.

GreenFox has been a nightmare to deal with, with a complete lack of accountability, broken promises, and ongoing issues. I would absolutely NOT recommend GreenFox to anyone. In fact, I would actively advise others to avoid them to spare themselves the frustration and disappointment weve endured. We hope should there be issues with these windows and doors in the future, that they honour their warranty, but Im not hopeful.

Great workman, very accommodating and helpful.
I would recommend this company and its people. Great!

New doors and door frames installed. Great product and a great install team. No mess left and Id recommend them.

Efficient and excellent workmanship. The company was responsive to our schedule and our needs. Would give the company my unqualified recommendation.

Green Fox Windows replace all of the windows in our house.
They were very friendly and professional.
The job was completed in 3 days.
I have recommended them to friends and family.