TOTAL SECURITY & SURVEILLANCE CO(1994)

Ray and his team installed an alarm system and security cameras from start to finish and they did a great job. Ray has responded quickly to all my questions since the installation. Price was fair and the work was quality. Would totally recommend Total Security & Surveillance Co for all your home security needs. Thank you!!

I was referred to Ray by a friend. He performed the installation in a timely manner and also provides great follow-up support. He is available to answer all questions and assist.

Excellent service very friendly and reliable.with this company for more than 15 years I will recommend for anyone looking for home security service
Thank Ray keep up the good work

known Ray since the last 10 years, he's company has been providing Monitoring System for my home and business, great guy and very good work ethics. Keep up the good work

I contacted Ray from Total Security about upgrading our existing outdated security system. Ray responded to my message in a very timely manner. We discussed my issues and wants , made an appointment to have him check out my existing system . Ray arrived on time and checked my system and made recommendations for a best solution. We set a date and he came back and completed the upgrades to my system in a completely professional manner . Ray made sure everything was functioning as it should and gave us a tutorial on how to use our new system .
Total Security provides great options , great equipment, and professional highly skilled installation.
Ray is never further than a call away .
I highly recommend Total Security & Surveillance for all of your alarm or surveillance needs .

Ray and his team were amazing. They got the job done quickly and perfectly. They are a professional company who are knowledgeable and do their job well. Happy to recommend their services

Service was great and quick! Ray is very knowledge in this field and took the time to properly explain how everything works and didn’t leave until we were confident we knew how to work the system ourselves. We also know that if any problems arise, we will be taken care of. Thanks for everything!

Total Security ( Ray) installed my alarm system and I have to say a BIG THANK YOU to Ray for the excellent installation and after sales service that he provides. Any time, I have faced an issue, including battery replacement, he was quick to return my calls, pass by and fix the issue. I would highly recommend Total Security to anyone who is looking to get a new home security system installed.

Ray installed 3 outdoor security cameras for my house in the Mississauga suburbs. When I was looking for a company I was turned off by several others that seemed to have good Google reviews which after a closer look were obviously paid/sponsored. I think if you're having security cameras installed, trusting the installer is the most important consideration.

Ray responded quickly to my inquiry, visited my house to give a proper quotation, and was able to provide me with several options where the camera hardware was concerned. The install ran into a couple of hiccups, partly because of my poorly set up home network (which I fixed) and partly because of a hardware failure (bad cable that needed to be replaced), but Ray handled both issues professionally even though he had to come back to my house for 2 additional visits.

In the end, I'm very happy with the results, with the quality of the camera / images, and with the price. I would recommend for sure.

On Oct 14, 2021, after my review been published, RAY called me at 10.25pm and left a voice mail with rudeness, shouting and bullied me with very very offensive languages several times that are not writeable. Now I realized, he can't tolerate negative review. It's really disappointing and disrespectful that an owner of a company calls a customer at 10.25pm and verbally harasses with shouting voice and with offensive languages for a negative review. He proved himself again.

He replied my review only about resolutions of cameras and ignored other issues I had mentioned in my review which proves his rudeness.
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Be careful about RAY . Make sure he provides you the exact products you paid for. I paid him for 5mp Hikvision Cameras (his package#3); but he installed me 4mp cameras (resolution ranging 2-5mp). In that case, I would accept the package for 2mp cameras.
If possible give him money after work is done. Before paying first payment before installation, he will give you appointment next day. After you pay him first payment, he starts playing. He shows crazy busy just incase you have to reschedule for weather condition.
He always notice you his review rating; never trust his review rating. His review does not reflect his work. Even he does not know where to install cameras. He installed one of my camera in a place where I can just see the heads of the people getting into my house and backs of the people heading to my car; however I had shown him to place that camera in a right place which he ignored and installed what he thought. Then I requested him to place that camera to the place I had shown. It took 11 days for him to fix the problem. During your need, he starts playing, he gets busy; but before first payment you will get appointment just next day.
After installing cameras, he did not set up DVR for me; it was on continuous saving mode. It occupied more than 50% of the space before I noticed it as I do not know about the DVR. It was his responsibility to set up DVR for me. One day I see, no videos were getting saved. While I was asking him to set up DVR for me, she starts playing again saying he is crazy busy. He was saying his tech office is closed on Saturday and Sunday; but during installation of cameras, he told me that tech office is open on Saturday and Sunday until 3pm. I needed to fix the problem because my house and car will be insecured if videos are not being saved which I told him as well. He did not care. Totally unprofessional attitude. Then I have to call another technician and fix the issue.
He always twist his statements which is really frustrating. Also he wants review before work done.
I will never recommend anybody to him.