Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (112 reviews)

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Rob & Kash K in Surrey
Rob & Kash K in Surrey
1 review Surrey, BC
10/10

Yard Drainage

For the past few autumns and into the early springs we have had a very soggy lawn problem! Bob’s crew worked diligently to trench the yard. They removed the turf and dirt quickly and efficiently put in drain pipe and gravel, tied into the sump, and finally replaced the turf! The yard was cleaned up put back to original condition! This past week we finally had heavy rains and the lawn has held up beautifully! A job well done!

Approximate cost of services:
$5,600.00
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Company Response

Thank you for your kind words about our Company. We are happy that the work we did in the Spring is paying off for a worry-free Fall/Winter. With the 3 major rain storms we have had, to hear your lawn has held up make us proud of our work and will certainly pass on the good news to our crew. Thanks! ~Drainrock Industries

Phil
Phil
1 review Saint Quentin, NB
10/10

Blockage in Drain Tiles

We have a 3 year old house that has drain tiles that were not draining properly - water would pool in our sunken patio area. During three separate occasions, I called 3 different plumbing companies to come out to identify and fix the problem. Each company utilized a mechanical snake through the drain tiles, and each time I was told everything was working. However, the problem kept recurring. I then researched on HomeStars and saw the many positive reviews that DrainRock had received and decided to call them. Rylan and Cody came out and hydro jetted all the drain tiles around my house and then utlized a camera to ensure all the drain tiles were clear. This is where they found quite a number of large hardened calcium chunks obstructing half the drain tiles in some areas that were missed by the other companies. Rylan and Cody were later accompanied by Bob, the owner, and they spent half a day cleaning and removing the debris until everything was absolutely clear (they even provided a USB video of the cleared drain tiles). As a homeowner, having the risk of a flooded basement is a very terrifying thought and knowing that Drainrock took the time to ensure everything was cleaned out and having the entire drainage system explained to me and recorded will definitely help me sleep at night when the wet weather arrives. Key points to consider when choosing Drainrock over other companies:
1. Drainrock delivers what they promise in terms of price and work
2. Drainrock was thorough and spent the time to ensure the job was done right the first time
3. Bob is very resourceful and thinks outside the box in order to solve challenges, which definitely goes a long way to fixing problems.
I would not hesitate to recommend these guys and will use them again in the future.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your kind words about our company. Most people wouldn't believe that a 3 year old home would have any drain tile related challenges. We definitely see more and more new homes with water ingress, from construction deficiencies and/or poor soil conditions. The combination of our hydro flushing equipment and video inspection camera allow us to clean the inside walls of the perimeter drain tile system first and then have a visual assessment following to ensure we have been successful in removing all of the debris. The quality of our employees and the interest they take in solving each and every project is of the utmost importance to us. While we always thank our customers for their kind words, we must also take time to thank our employees for their hard work and dedication. ~Drainrock Industries

Ed in Coquitlam
Ed in Coquitlam
1 review Port Coquitlam, BC
10/10

Yard Drainage and Lawn Replacement

Excellent to deal with! Strong customer service-once I phoned on the weekend with the intent of leaving a question for follow up during the weekdays. I don't have any expectation of speaking to anyone at a company on the weekends, but when I phoned Vanessa answered the call and gave me the answer to my question! Bob is so knowledgeable and a straight shooter, and his crew is prompt and courteous. Overall, very trustworthy-you know you will get great work, on time.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your kind words about our Company. As a family owned and operated business our goal is to provide customers with the level of service that we expect ourselves. While we are not a 24hr on call business we do our best to answer calls and emails as quickly as possible. With dryer summers and wetter winters we see a growing demand for yard drainage installations to dry out soggy lawns. Many customers choose to replace the sod once a yard drainage system is in place to immediately enjoy their yard without waiting for seed to grow.~Drainrock Industries

Private User
Private User
Private User reviews Surrey, BC
10/10

Hydroflush, Foundation Repair & Downspout drainage

The work included digging down to the foundation and installing a membrane to seal cracks in the foundation, high pressure flushing of the perimeter drainage. tiles as well as diverting two downspouts away from the house.
Drainrock did all of the work in the promised time and within the quoted price.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for your kind words about our Company. Finding solutions to water ingress challenges are not always full drain tile replacements. Often in combination of small upgrades or service can solve the problem. We were happy to provide you with a solution that met your needs and within your budget.
~Drainrock Industries

Marty & Sheila from Maple Ridge
Marty & Sheila from Maple Ridge
4 reviews Maple Ridge, BC
10/10

Drainage and leaky basement

After researching a number of companies online and on the Homestars website, we decided to give Drainrock Industries a call. We knew that one of our neighbours had had work done by Drainrock and that they were very impressed by them. We had a crack in our foundation and also had water getting into our crawl space. Bob Wilde, the owner, came over to have a look. He explained what his company would do. He said they would totally flush the perimeter drains of the house, and then run a camera thru them to check for any problem areas. They would also dig up the area near the foundation crack, chisel it out, fill it with hydraulic cement, then apply 2 coats of foundation damp-proofing tar, and finally install a waterproof membrane over the area.

We received the quote the same day. We called the next morning to make arrangements for the work to be done. When the crew arrived they got right to the task at hand. The job was completed in one day and everything was done exactly as was described in the quote. They dealt with a few minor problems using their hydro flush system and they also dug a second hole to address a problem where one piece of the pipe was plugged preventing the water from draining properly. I was out with the crew most of the day, watching them work and watching the camera as they ran it thru our drainage system. They explained what they were seeing and answered any questions I had. They even provided us with a narrated copy of the camera inspection of our perimeter drain system on a USB drive. When they left everything had been cleaned up and the yard looked just like it had when they arrived.

We were totally impressed by Drainrock Industries and would not hesitate in using them again. We will definitely recommend them to anyone we know who needs this kind of work.

Bob and Vanessa. You guys run a Top Notch company in our books. Rylan, Cody, and Cole are great, hardworking ,young men. You should be very proud having employees like them.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for your kind words about our Company, specifically the crew that worked at your home. We will pass on the message. Drainage problems can be similar by geographical area, unfortunately we have lots of experience in your specific area with soil conditions, building code requirements and deficiencies. The exploratory work of test holes, hydro flushing and video inspection allow us to gain information about your homes' perimeter drain tile system, how it was installed and overall conditions of it. The video inspection allows us to visually share that information with our clients. While this is our busy season, we appreciate your patience in waiting for us to get to your home and find a solution to your drainage needs.~Drainrock Industries

Derek in
Derek in
1 review Port Moody, BC
10/10

Diagnosis, flush, fixed

Bob, Vanessa and their team were first class all the way. Friendly, professional and efficient. During what was a very busy season, they were able to make us a priority as water made its way into our basement. Explained the work in detail, all fixed, very pleased. Thanks so much. Highly recommend their services.

Approximate cost of services:
$1,300.00
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Company Response

Thank you very much for your kind words about our Company. As it has been a very wet start to the year, we were happy to clear the blockage before it caused severe damage. Iron oxide is naturally occurring in certain soil conditions and can cause blockages in the perimeter drain tile and outgoing lines. We recommend flushing every 6 months up to 2 years based on the soil conditions to maintain clear drains. ~Drainrock Industries

KKinVan
KKinVan
3 reviews New Westminster, BC
10/10

Full drain tile job, no muss

My husband and I bought an old house, knowing we needed to to the full drain tile right away, but with no idea what that meant or where to go. We found great reviews here, and we're so happy with the final product.

From start to finish Bob and his teams were great: guiding us through the process seamlessly; clear about the scope of work, options and issues; quick to communicate when we had questions; managed a couple glitches with the city, without needing to engage us (while keeping us informed). They installed a really great system, worked through frozen ground and massive rain, and made sure the crew repairing ripped up sidewalks and stairs did an excellent job.

Bob's wife, Vanessa, who handles the payments was lovely and friendly. The workers on the crew were really nice. And they took a job that felt a little overwhelming and turned it into a seamless project that had minimal impact on our family and space.

Approximate cost of services:
$25,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the kind words of our company. We are always more than happy to be involved in pre-purchase drainage inspection to protect families from purchasing a home with an unexpected drainage expense. In this case we were able to have the homeowner enter the purchase with open eyes as to what the necessary costs would be. Following completion of sale we were contacted to commence work at their home. While the weather was less than ideal, we were able to complete within the estimated time frame.

Doug in Maple Ridge
Doug in Maple Ridge
1 review Maple Ridge, BC
10/10

Hydro Flush and Inspect Perimeter Drains

Over time we had been experiencing floods in our crawlspace, more frequently as time progressed. Drainrock Industries was contacted and they cleaned out our perimeter drains and did a video inspection. It became apparent that the outgoing drain feed to the city was plugged by roots. Drainrock was able to remove the roots on our side of the property line but it was apparent that some more existed on the city side. It was found a tree had been planted right over the outlet, which was the cause. Because Drainrock had discovered the problem we were able to call the city and they were convinced to remove the tree, root and installed an Inspection Port which cleared away the remaining problems.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your kind words about our company. Often when people struggle with water ingress, we suggest a full exploration into their perimeter drain tile system. This includes a hydro flush, video inspection and test hole. For Doug, this led us to locating a buried sump at the front of the home. From the sump we were able to clean around the home removing mud, debris and iron oxide. The outgoing line from the sump to the municipal connection backed up and when flushed and video inspected, we found an intrusion of roots at the property line. Our video inspection equipment sends out an electronic signal which is picked up by a locating device which proved the exact location. We had the homeowner contact the City who came out and agreed it was their responsibility and arranged the work necessary for a long term solution. We are very happy to help with your drainage needs.

Bob in Vancouver
Bob in Vancouver
1 review Vancouver, BC
10/10

Rupture of water supply pipe fixed

I just had the ruptured water supply pipe replaced by Bob's courteous and professional crew. They arrived on time, located the cause of the rupture, and replaced the PB pipe with a higher quality PEX pipe. Not only did his team complete the repair job ahead of time, the final cost was also less than what was originally quoted. Kudos to Bob and his crew for repairing the ruptured line on very short notice and restoring my water service just before Christmas! I would definitely recommend Drainrock for fixing your drainage problems!

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We arrived at your home on December 22nd to find a large break in your main water supply. Water was bubbling out of the ground and travelling towards your home. We were very happy to adjust our schedule, solve the problem and have your house back to normal before Christmas. ~Drainrock Industries

Pat in South Surrey
Pat in South Surrey
4 reviews Surrey, BC
10/10

Perimeter drains flush and down pipe connections

Arrived as scheduled. Located our perimeter drain sump and flushed, connected down pipe to drain. They were very courteous and performed quality work in a timely manner. Their flexibility allowed me to perform some of the work myself. Thanks to Bob and his crew.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. You had recently purchased the home and your sump was buried as in most cases. We contacted the city of Surrey who provided us with a sump drawing and lead us to find it. We try to accommodate our customers to find a time that works for both us and you. ~Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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