Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (112 reviews)

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Randall in Delta
Randall in Delta
1 review Surrey, BC
10/10

Awesome

Bob gave me a free estimate and was informative but not pushy. Water was getting into my basement and Bob went through the possibilities of what might have to be done, starting with a perimeter drain flush and inspection.
The drain inspection verified tree roots in the drain, and Bob gave me my options on what needed to be done, from best scenario to worst.
It took a lot of digging to 9 feet, (using some heavy equipment and a shovel) but Drainrock was able to find the problems and remove the clogged Big-O pipes and replace them with solid pipes. We did not have to go to the more expensive plan B (ripping up my driveway).
His crew worked hard for 3 days, kept to the estimate, and cleaned up afterward. They even power-washed the driveway which had been heaped with dirt.
They went the extra mile on some other items and Bob was very involved in the process, keeping me informed of the proceedings.
I do a lot of sub-contracting in my own construction business, and it is refreshing to have a great group of guys working hard together to get the job done right.
Thanks Drainrock!

Approximate cost of services:
$7,480.00
1 of 1 people found this review helpful.
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Company Response

Thank you Randall for taking the time to share your experience with our company. As is often the same message, we must first diagnose the problem before providing a long-term solution to your drainage needs. In your case, we were able to determine that roots from a large tree hade entered the original Big-O drain tile and grown to create a substantial blockage over many years. This blockage caused the back-up of water and ingress into your basement. Our crew excavated an area to a depth of approximately 7' at the front of your home and removed the infested pipe to replace with new PVC. Water now flows around your home, to the sump, and onto the municipal storm connection. We are very luck to have the crews we have and speak daily about the image we want for our family owned and operated business. The clean-up after a big job is what you look at and is important for us to do our best. All of us at Drainrock Industries thank you for your kind words.

Private User
Private User
Private User reviews Langley Township, BC
10/10

Perimeter drain unplugged

Had tried with my own pressure washer and mole attachment but was unable to break through the plug of debris. Drainrock was my first call as they were local and well reviewed. He gave me my options as to what they could provide and perhaps they may not be able to do what I needed. I decided to chance it. They came the next day and in about a half an hour they were able to get through and were packing up. Definitely worth the call.

Approximate cost of services:
$350.00
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Company Response

Thank you for sharing your experience with Drainrock Industries. Our crews and equipment is specialized for the greatest results.

Marv Lubin
Marv Lubin
0 reviews Surrey, BC
10/10

ROCKPIT

Drainrock Industries are the best. Bob fixed the problem within a day for a good price as well.
Go with the BEST always!

Approximate cost of services:
$6,000.00
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Company Response

As we work in all areas of the lower mainland and are familiar with specific soil conditions and code requirements, it helped us in quickly identifying the problem and quoting a solution. The Brookswood area of Langley is known for its good soil conditions and lack of municipal storm service connections. It is common to find rock pits for roof and ground water that drain into the sub surface soil. Given the age of your home, it was quickly determined that the pits were not working to capacity and needed replacement. All of us at Drainrock thank you for your time to share your experience with our crew.

shayna
shayna
2 reviews Langley, BC
10/10

Drainage Issues

Drainrock has worked at our building on a few occasions and has done a fantastic job investigating the problem and reporting/explaining their findings. They have very professional people working there and everyone you deal with are super friendly. Would highly recommend them.

Heather Brooks
Roberts Court, Langley, B.C.

Approximate cost of services:
$3,300.00
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Company Response

Thank you for having Drainrock Industries be a part of your service plan at your building. it is common to have perimeter drainage service be part of an ongoing plan to increase its life expectancy and avoid any unwanted water ingress. From all of us at Drainrock, we thank you for your kind words and loyalty.

M & J Hayes
M & J Hayes
0 reviews Surrey, BC
10/10

100% honest, trustworthy, and knowledgable

We moved into an older bungalow that badly needed the drains flushed and checked, and in some cases, repaired. Drainrock came highly recommended by our house inspector. Bob and his son are busy, but they kindly were able to squeeze us in so that we could avoid any flooding from upcoming rains. They provide us with an upfront, written estimate, stuck by it, and they went the extra mile, carefully checking all possibilities because they knew it was an older home. They were super honest yet clear about what had to be fixed now, what we ourselves could do, and what could be deferred to manage our budget, but within clear time windows for eventual repair. Bob and his son also were super knowledgable about the history of the drain engineering and setups in the Surrey municipality, and what was happening with the age of the house/drains. I would 110% recommend them to anyone that I know, and we will go back to them for our remaining work next year.

Approximate cost of services:
$4,500.00
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Company Response

Home inspections are a great way to understand what your buying and help protect you from unwanted expenses after completion. A thorough inspection at your home found a small number of drainage related issues that required attention. We hydro flushed, video inspected, and completed a couple of minor repairs to your perimeter drain tile which is now in good working condition. We appreciate you sharing your experience about our company in hopes others will be able to relate and find comfort through their home purchase process and possible drainage concerns. All of us at Drainrock thank you.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Hydro flush and Video inspection

December 8, 2022
Drainrock Industries provides me with excellent services. The workers, Justine and Jacob, are very professional, hard working and knowledgeable. During the video inspection, Justine explained to me in details the meaning of the finding. At the end he also gave me the objective functionality assessment of the drain tile system from the house to the city main, and the problematic areas and mentioned the importance of regular maintenance. He showed genuine interest in helping customers, an invaluable attribute from the legacy of this
trustworthy company. Paul.

Approximate cost of services:
$1,100.00
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Company Response

We sincerely appreciate the time you have taken to share your experience with our company and crew. Justin has grown up in the drainage business and his knowledge and skills are an integral part of our business. Taking the time to explain how the system works, identify problematic areas, and solutions to solve is part of the service. All of us at Drainrock thank you for your review of our service.

Private User
Private User
0 reviews Maple Ridge, BC
10/10

Perimeter Drainage Replacement

I had 3 different contractors provide an estimate for work before I connected with Drainrock. A hydro-flush revealed crushed and broken drain tiles which meant removal of existing tiles, installing new pipe, gravel, sealing foundation cracks, new sump and connection to the city storm system. The work involved working under a very large deck, removing huge blocks of concrete from existing stairs and removing asphalt , trees and shrubs in cold, wet and muddy conditions.
Everyone that I dealt with was very professional, polite and thorough. Bobs ongoing up-dates and explanations throughout this process did much to allay my anxiety. Not having to worry about future flooding is huge. Drainrock did this on-time and in-budget as per estimate. Great company.

Approximate cost of services:
$32,000.00
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Company Response

Going through a drain tile replacement can create some very anxious moments, but in this case, the fact you had just purchased the home is unthinkable. We appreciate you taking the time to share your experience about our company and crews. They are all hard working and dedicated to solving drainage problems. A sincere thank you from all of us at Drainrock Industries.

None
None
1 review Langley, BC
10/10

Drainage problem

Drainrock was my fourth quote. Bob came to my house and explained what had to be done to solve my water issues. He was very thorough and knowledgeable at what had to be done. He was the only person that suggested to drain trenches to solve the problem properly.
I was pleased with his son and his crew the day they did the job. Clean up was amazing.
I would recommend this company for sure.

Approximate cost of services:
$2,800.00
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Company Response

Your homes drainage problem is quite unique with a golf course not only backing onto your lot, but also higher in elevation. Water from the golf course saturates the lawn at the back of the property most of the year. We were fortunate to have a nearby catch basin that we could connect a new perforated French drain system into. Assessing the problem area, providing a written solution and working with our customers is the process that have created and follow. We thank you for taking the time to share your experience about Drainrock and more importantly our crew.

Mike
Mike
1 review Langley, BC
10/10

Perimeter drainage cleanout

Similar experience to other satisfied customers here, I called Drainrock because I had some water enter my home crawlspace after last year's atmospheric River in BC.
I called them and Bob came out to look at my property and gave me an honest assessment of the problem. We scheduled his crew and when they arrived they were very polite and professional. They flushed the system and located my buried sump, which was clogged with sediment. Like other reviewers, I too had called another local plumbing company and they quoted $40,000 to replace my drainage system based on a cursory site inspection. Glad I called Drainrock as they found the problem and cleaned out the system so it will properly again.

Thank you!!

Approximate cost of services:
$735.00
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Company Response

Unfortunately after the atmospheric river we heard from many customers that other plumbing and drainage companies were providing rough estimates over the phone without going to the site to assess. We have always felt that no matter how busy we are that we take the time to meet the customer, understand their concerns and create a plan to move forward. In most of the cases, a thorough service of hydro flushing and video inspection can remove dirt and debris that prevents water from flowing and solve the problem. All of us at Drainrock thank you for taking the time to share your experience.

J in Toronto
J in Toronto
0 reviews Maple Ridge, BC
10/10

crawlspace water ingress

I have had Bob out several times with an ongoing water ingress issue and was very satisfied with his direction of dealing with it (had another company before that I was definitely not happy with) He comes over asses the issue then we discuss a plan to remedy it. His communication skills are excellent and he forwards a quote with exactly the work he is going to perform in writing before it begins, this is an excellent idea as it ensures what it is being done before it begins. This also allows the customer to make an amendment to the work before being performed if needed. Had his son here doing the work and was equally satisfied with him as well. A great family business! So hard to find service like this these days...

Approximate cost of services:
$700.00
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Company Response

Thank you for taking time to share your experience with our company and crew. As with most homes, they can have ongoing water challenges and options can be to replace the perimeter drains at a substantial cost or have a regular maintenance plan. Regular maintenance removes debris and sediment from within the pipe and controls the elevation of the water table while ensuring water collected flows to a municipal connection. At Drainrock, we work to establish a plan based on customers needs while not compromising the quality of our work.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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