Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (112 reviews)

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Bandula in Toronto
Bandula in Toronto
2 reviews Coquitlam, BC
10/10

Highly recommended for Plumbing and Drainage services

Recently we had an unexpected basement flooding. Drainstock Industries was recommended by a friend of ours who had got their services last year for a similar problem. After contacting several other companies, we decided to go with Drainstock Industries.

They arrived on site at the agreed upon time, and did a great job of checking, cleaning, flushing using a camera and a snake. They prepared a "Plumbers Report" as required by my home insurance company. Everything was done to our satisfaction! Their charges were reasonable for the service they provided. Vanessa, Bob and their work team were friendly, and answered all the questions I had asked them.

As I understand, Drainstock Industries is a family business and thus they provide personalized customer service. They solve the drainage and plumbing issues of their customers at competitive, reasonable prices. In our future drainage and plumbing needs, our first choice would be Drainstock Industries!

Approximate cost of services:
$1,280.00
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Company Response

This last summer was one of the driest on record and in order for trees to survive, their roots were going deeper looking for water. We have had many homes experience root infestation into the perimeter drainage lines, sump, and outgoing storm connection. This can cause an unexpected back-up of water which will lead to water ingress. Your home is roughly 30 years old and had never been serviced. It was a build up of roots, soil debris, and iron oxide that caused a major back-up around your home. We were happy to accurately assess, provide you with a written quotation and solve the issue. A plumbers report was provided to your insurance company and your claim was approved. We appreciate you taking the time to share your experience about our company with you. All of us at Drainrock wish you a happy holiday season and prosperous new year.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Perimeter Drain Maintenance

The service and follow-up from Drainrock Industries was excellent. We had our perimeter drains checked and it was found that the drains were clogged with roots & debris. Justin from Drainrock was very knowledgeable explaining the situation with our drains and how he would clear them up preventing a potentially big problem in the future. We highly recommend Drainrock Industries for their expertise and service.

Approximate cost of services:
$787.00
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Company Response

Thank you for sharing your experience about our crew. The dry weather of this past summer has caused a significant increase in the growth of roots inside perimeter drain tile systems and what was normally a hydro flushing job for most homes has become the combination of snaking the roots, hydro flushing debris, and video inspecting once completed. This allows us to give peace of mind that the system is working and avoid water ingress situations. All of us at Drainrock thank you for our review.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Drain tile repair and flush

Drain tiles were plugged and broken, water was seeping into our crawl space. I received an onsite estimate the same day I called, and the job was completed within a few days after accepting the quote. The job was completed quickly, and the dig site was restored back to its original state. After completion, I was given a video documenting the work that had been done, and it also shows images from inside drainage pipes.
I am very happy with the work that was done.

Approximate cost of services:
$1,300.00
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Company Response

Thank you for sharing your recent experience with Drainrock Industries. All work starts with a free site evaluation and detailed estimate. For customers struggling with water ingress, those projects take precedent over ones not as serious. Although your homes perimeter drainage is either at or near the end of its life, we were able to get water flowing and provide you with a solution to your drainage needs.

JESSE BREGG
JESSE BREGG
1 review Surrey, BC
10/10

Excellent Service & Response

Bob and the team at Drainrock Industries not only do excellent work, they have top notch client communication and are service focused. As a Realtor, those I recommend to my clients reflect on me as well, and Drainrock never disappoints. Really glad an organization this professional is there when I need them!

Approximate cost of services:
$1,000.00
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Company Response

I have always felt that the largest monetary purchase in your life will be your home and the importance of knowing the condition of the perimeter drains before removing subjects is critical. We see too many people buy homes and experience a negative situation with a drain, roof, or other type of failure shortly after taking possession. We appreciate working with quality realtors such as Jesse who help educate and guide their customers into their purchase with their mind open to understand as much as we can about the home before subject removal. All of us at Drainrock appreciate your loyalty to our company and your kind words.

Private User
Private User
Private User reviews Surrey, BC
10/10

Back yard drainage & foundation crack

Crack in foundation leaking into crawl foundation. Backyard drainage causing swampy areas in lawn area. Excellent work, both areas fixed quickly.

Approximate cost of services:
$4,600.00
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Company Response

Both foundation crack repairs and soggy yard solutions are our specialty. We have been repairing cracks with warranty for over 30 years and helping people dry out their lawns for the same time. All of us at Drainrock thank you for taking the time to share your experience about our company.

April in Langley
April in Langley
0 reviews Langley, BC
10/10

Cement foubdation cracks fixed

Honest, fair price, on time, problem fixed. Great service. They filled in all the foundation cracks jn the cement of our property. This satisfied the instpector so that we could go ahead and sell our house with confidence.

Approximate cost of services:
$1,700.00
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Company Response

Thank you April for sharing your experience with our company. Foundation cracks can easily be repaired with warranty, are often picked up by home inspectors, and necessary for completion of sale. All of us at Drainrock thank you for the kind words and we wish you all the best in your new home.

braybray86 in Burnaby
braybray86 in Burnaby
1 review Langley Township, BC
10/10

Drain Tile repair

I hired Drainrock to repair my drain tile which was causing some water intrusion into my house. Bob and his sons were excellent to deal with. They spent the time on site and on the phone to go above and beyond in answering my questions and explaining everything. I was very happy with the repair and would recommend Drainrock to anyone.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for sharing your experience in solving your drainage issues. Both foundation and perimeter drainage issues take careful understanding to correctly diagnose and provide written solutions. All of us at Drainrock thank you for your time.

Jame in Aldergrove
Jame in Aldergrove
0 reviews Abbotsford, BC
10/10

Excellent Service and Deep Expertise

We have had ongoing issues with perimeter drainage for years, due to the iron oxide in the soil around our home. In fact, it was the principal cause of TWO basement floods over two years, each costing over $100,000.

Drainrock was prompt, knowledgeable, and economical, solving not just our immediate problem, but also helping us to avoid future issues.

We'll be using them on a regular basis to make sure we can sleep at night, knowing there will be no unwanted puddles in the basement!

Approximate cost of services:
$1,000.00
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Company Response

Thank you for taking the time to describe your recent experience with us. Working in the drainage business for over 30 years we have extensive experience with iron oxide and solutions to prevent water ingress. It is usually a regular maintenance plan of thorough cleaning that will reduce the growth of iron and allow water to flow freely through your homes perimeter drain tile system and onto the municipal storm service connection. All of us at Drainrock Industries thank you for your kind words about our company.

Aiko
Aiko
1 review Surrey, BC
10/10

Perimeter drain flushing and camera

Bob and crew from Drainrock Industries were all professional, experienced and timely.
I had a basement flood cause my perimeter drain being plugged up and
Drainrock flushed my drain out and put a camera inside to identify the cause of flooding in my basement and to see the flow of water after the work was done.
They came within the hour so it was amazing.
I would highly recommend them and have referred them to many people especially in my neighbourhood.
I am on their list for regular annual maintenance. He saved our day! They are all professional, competent and timely and do the best job possible.
Excellent service.

Approximate cost of services:
$1,155.00
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Company Response

Thank you for your kind words. The South Surrey area is well known for it's poor soil conditions and iron oxide that is prevalent within the native clay soil. We have many customers in Morgan Creek that use our services to hydro flush their perimeter drainage system annually to keep water flowing and prevent any unwanted water ingress. When systems are not serviced, iron and clay hardens within the pipe and it prevents the flow of water. All of us at Drainrock thank you for your business.

Private User
Private User
Private User reviews Langley Township, BC
10/10

Inspect and clear drain tiles

Flooded basement when sump backed up. Drainrock was able to respond quickly, identify the problem, clear the lines and make recommendations to avoid future issues. Very professional and customer friendly.

Approximate cost of services:
$1,200.00
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Company Response

It was a pleasure working with you, and we thank you for taking the time to share your recent experience. Drainage issues on larger properties such as farms and acreages is our specialty. Our service crew identified the rock pit that your homes perimeter drain tile is connected to and were able to clear a blockage that prevented the flow of water to it. The use of hydro jetting and video inspection is a common way to remove blockages without causing damage to existing original piping. All of us at Drainrock Industries thank you for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/ basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess ...
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