75-years old hardwood refinishing
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Read my review before proceeding
Chasing your designer's ideas, try not to forget about other people who sweat over your floors. Dear Daniel, we expected your review. Thank you. This is just a proof that you are not looking for a fair resolution, but rather trying to manipulate us. Our workers did a significant amount of work for you - completed floor installation of the area that needed replacement, sanded the entire floor of 900 sq ft , finished 2 rooms and a kitchen (about 400 sq ft) with the clear finish that YOU APPROVED. The work was done very well. It was the matter of your personal taste. According to you, Daniel, this costs $0 dollars. Everybody makes mistakes. And whenever we do, we are always responsible for them. Always! We have had that before and always resolved those situations. Your case is different. We addressed every point that you listed below: First of all, the sample of the White stain on the red oak was provided to you prior to commencing the job. This stain colour is called White by the supplier Bona, not us, so we even emailed an image to you as everybody might expect different whites (everybody has white teeth, but are they really all white?). You agreed to the colour that we provided an image of and confirmed the refinishing services. - We kept you updated on all changes with the schedule. We were always in contact with you on the dates. Within those first 4 days of work we SANDED THE WHOLE AREA of almost 900 sq ft of flooring and did an installation of NEW FLOORING in the kitchen area plus repair of floors in the living room. We applied the satin on your floors as a sample. When you saw the colour on your particular floor, you noticed a pink undertone which you did not like (it is your personal preferences and preferences of your interior designer). It is your home and you did not like the sample on the floor which is absolutely fine. We suggested to see if you like the natural colour of the floor. So our refinisher applied a clear coat of satin finish on a 3 x 3 area of your floors as a sample. Both our workers (our refinisher and installer) were there and you approved to go ahead. So our refinisher finished 2 rooms and a kitchen with that clear finish. You ended up not liking the colour again. The work was done very well. It was the matter of your personal taste. - You asked about bleaching which involves work with very STRONG CHEMICALS and we said we could do it (but we did not recommend this option as bleaching damages the wood a lot - that is the reason we do not offer this service in the first place) but at additional price as it was not part of the contract signed. You were taking time to make a decision. So our workers had to wait for a few days. As per your further request, our refinisher got all the tools and products to make a sample of bleaching on your floors. By the way, they were working on Saturday and Sunday to get it done for you sooner. He applied bleaching products on your floor on a small area as a sample. You liked it and wanted to proceed with 2-3 applications of bleach, but without having to pay anything extra for it. Every application of bleach takes time and costs money for the materials. A few days later you refused to proceed due to an additional charge for an extra service - a few applications of bleaching. - As we found out later, you were originally considering two options for your flooring that you never mentioned to us 1) refinishing and staining or 2) white laminate installation over the existing floor. So you wanted now to put a new laminate in. Once again, to keep you happy as a Customer, we suggested to supply and install the laminate for you at bare costs (at our direct prices from suppliers). You refused for your own reasons.
hardwood floors for Hallway, Kicthen, livingroom and bedroom
Thank you Dave for a kind words!
Engineered hardwood flooring installation this is what I like and do this the best.
Thanks again!
Max
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.