We paid over $5,000 to have our hardwood floors sanded and 3 coats of Bona Traffic HD applied which was supposed to help protect our floor from scratches from our dogs. 14 months later, the floor is horribly scratched already. It has also changed colors under a kitchen carpet. I emailed the company advising them of the challenges we have had together with pictures, and they said that the warranty had expired after one year. I let them know that we had delayed coming to them as I wanted to wait until a lengthy renovation was completed. I tried making the case that the damage that was evident in the pictures had obviously developed over the past 14 months instead of over the last two months. I suspect they only applied one coat of protection instead of the three. Unfortunately, no subsequent response from the company. I sent another email asking that this be escalated to a manager. Again no response. Very very disappointed.
- Approximate cost of services:
- $5,000.00