Bc Heat Co

Heating & Air Conditioning
Coquitlam BC V3B7S6
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62%

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Reviews by rating (past 12 months)

Reviews for Bc Heat Co

Average customer rating:
7.3 10 (7 reviews)

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susan from Anmore
susan from Anmore
1 review Anmore, BC
0/10

Furnace service

I paid $49 for a groupon - Ali came and finished the service in less than 15 minutes then spent 30 minutes trying to sell me duct cleaning! - my furnace broke down 2 weeks later and an established plumbing co came and serviced it for $250 in 2 hours- their technican said my furnace had not been touched, the filters were filthy and plastic ties were still on one part of the furnace that should have been taken out and cleaned!!! When I told him that my furnace had been serviced he laughed!!! DO NOT USE THEM! If they have serviced your furnace have it checked - its likely that like me the work has not been done!We rang Ali and complained - he promised to send me $20 back ( the portion he gets from Groupon)- he never has!
Ali your response is very defensive and very telling- why would i spend $250 having my furnance serviced properly if I wanted it done for free - you did nots pend an hour my friend you were in and out of my furnace room in less than 15 minutes! FYI the furnace broke because of a faulty motor which cost me another $900 - something you would have picked up if you had serviced it!!

Approximate cost of services:
$49.00
0 of 3 people found this review helpful.
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Company Response

Hey Susan,thanks for your comment!
1- I am 100% sure that I cleaned your filters, even I remember that i took them out side to pressurized by the truck air compressor.
2-I am sure that you don't know any thing about heating system and you wasted your money $250 to hire other company to do nothing for you. If your furnace stopped working because of dirty filter, you should call us to fix it free for you because your system was under our 30 days service warranty. Your furnace just needed to reset.
3-i never tried to up sale any duct cleaning, read another review if you had time ,I just recommend it to you in 1 minutes.(that's why your filter got dirty too early). I worked on your furnace about a hour and except paper work in end of job ,hadn't talk with you.
in end I believe you guys are very unfair and cheap to ask me $20 back!! and defiantly you did this with lots of heating companies and by this trick you made your furnace service free each time.

Timothy Hewitt from Vancouver
Timothy Hewitt from Vancouver
5 reviews Vancouver, BC

First Review

10/10

Fireplace Service / Inspection

I found this company through a groupon / online coupon for a furnace servicing. They were easy to schedule, came on time, serviced my furnace and were not pushy about upselling to other services. I had 'Ali' and he was polite, knowledgeable and very nice. It's great to get a deal with a Groupon, but it's better when you don't feel like they are treating you like less of a customer.

I'll be replacing a hot water tank soon and will definitely give them a call again!

Approximate cost of services:
$80.00
2 of 2 people found this review helpful.
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Company Response

thanks for busines with Bc Heat Co. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bc Heat Co

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